Support coverage for complete application portfolio; NetSuite, Concur, Avalara, Coupa, Boomi

Jade Global's support coverage for an American web-infrastructure and website-security company's complete application portfolio; NetSuite, Concur, Avalara, Coupa, Boomi

About the Client

Cloudflare, Inc. is an American web-infrastructure and website-security company providing content-delivery-network services, DDoS mitigation, Internet security, and distributed domain-name-server services.

The Challenges

  • The existing support team/provider could not provide round the clock support to all international locations
  • The existing support team was focused only on the NetSuite ERP footprint and needed a lot of support from the Cloudflare internal IT team for a complete portfolio of applications, including Boomi, Workday, etc.
  • Support was highly dependent on a few personnel, and the process was unable to run efficient global support operations.