Jade Global's support coverage for an American web-infrastructure and website-security company's complete application portfolio; NetSuite, Concur, Avalara, Coupa, Boomi
About the Client
Cloudflare, Inc. is an American web-infrastructure and website-security company providing content-delivery-network services, DDoS mitigation, Internet security, and distributed domain-name-server services.
- The existing support team/provider could not provide round the clock support to all international locations
- The existing support team was focused only on the NetSuite ERP footprint and needed a lot of support from the Cloudflare internal IT team for a complete portfolio of applications, including Boomi, Workday, etc.
- Support was highly dependent on a few personnel, and the process was unable to run efficient global support operations.