Monitoring and Helpdesk Services | Outsourcing Help Desk Operations

24/7 monitoring, security surveillance, and remote system administration

Numerous organizations have successfully improved their strategic IT operations and have added value through innovation by outsourcing the helpdesk operations. Companies often look for creative and efficient helpdesk support to address the business challenges. So, they partner with Jade Global, a trusted managed services provider, and comprehensively meet their growing business demands. We have helped the IT teams with the essential time to concentrate on their IT projects and enhance the overall productivity and face the complex technological infrastructure. We will give you a free environment assessment without any obligation quote.

Our helpdesk experts offer you relentless frontline support and efficient triaging from the first call along with faster cycle time for change implementation. With Single Point of Contact (SPOC) to oversee activities, we will provide you the actionable analytical insights to improve your operations. We assist you with the proprietary operation improvement accelerators and constantly maintain your run books and documents. Our expert footprints consist of Oracle Enterprise Applications Support, Cloud ERP Support, SFDC Support Services, DBA Support, ServiceNow Support, Custom Application Support, BI/EPM Support, Content Management Support, Automated testing framework.

Our Shared Services team leverages our L1 support model to offer you the following benefits:

  • Over 60% First Call Resolution
  • 24x7 proactive supervision
  • Fixed quarterly pricing
  • Free ticketing too

Insights

Case Study
Bringing up to date Workday functionality and Integration automation leading to 75% reduction in reporting workload for a global e-learning leader
Case Study
Leading SaaS Company Reports 99.9% Accurate Calculations for Case Management Support to Customers Across Multiple Time Zones while Receiving NetSuite Support
Datasheet
Managed Services – Proactive and Preventive Maintenance

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