Case Study
Unlocking Efficiency: Finance IT Modernization & Managed Services for Global Hospitality Leader
Download Case StudyIndustry: Hospitality
About the Client
A leading global hospitality company managing and franchising luxury hotels, resorts, and vacation properties worldwide. The company operates in multiple regions, including the US, EMEA, and APAC.
Business Requirements
- Modernize Finance Applications from the outdated, unsupported version to the latest supported release.
- Reimplement complex Finance analytics, enhancing self-service and advanced analytics capabilities.
- Provide 24/7 support for Finance applications and infrastructure.
- Provide Business As Usual (BAU) support for Analytics and ERP.
Business Challenges
- Oracle EBS system was extensively integrated with various in-house applications.
- Lack of documentation for business processes and customizations.
- The upgrade process is heavily dependent on critical ongoing projects, risking delays in delivering key business reports and dashboards.
- 24/7 support is required for global users across the US, EMEA, and APAC regions.
The Solution
Jade Global implemented a dual solution: modernizing the finance IT landscape and providing ongoing managed services to ensure long-term stability and high performance.
- Upgraded and modernized the Finance IT landscape, including ERP, analytics, and integrations.
- Introduced new modules in the latest versions of EBS, Analytics, and peripheral applications.
- Enabled self-service subject areas, improving enterprise dashboards for ad-hoc analysis by power users.
- Established a right-shore managed service team to support the US, EMEA, and APAC regions.
- ProbManage, Jade’s AI-powered problem management tool, was used to identify and resolve issues proactively.
Benefits
The solution provided the customer with a sustainable, scalable platform, improved operational efficiency, and boosted productivity through enhanced analytics and 24/7 support.
- Sustainable enterprise application platform, designed for future growth and investment.
- Enhanced operational efficiency through improved functional and technical features.
- Latest, fully supported versions of Oracle EBS, SOA, and OBIA.
- 24/7 support for database and application administration, with 18/5 support for applications.
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