Say goodbye to repetitive tickets, and say hello to instant, 24/7 internal support
Transform routine queries into instant solutions and free your teams to focus on strategic, high-value work.
The Challenge: Drowning in Repetitive "How-To" Questions
Every organization faces a common bottleneck: a constant flood of routine "how-to" tickets that consume valuable resources and slow down productivity.
Repetitive Queries
"How do I reset my VPN access?"
"How do I apply for leave encashment?"
"How do I set up an order?"
"How do I clear a payment?"
of support volume consists of routine "how-to" queries
Significant Delays
Employees wait hours or days for simple answers, impacting their productivity and project timelines.
average response time for simple internal queries
Team Frustration
Support teams spend valuable time on routine questions instead of strategic initiatives, while employees get frustrated waiting.
of support team time spent on repetitive tasks
Experience KnowEn-Tick
The Solution: KnowEn-Tick - AI-Powered Internal Support
KnowEn-Tick is an innovative AI-powered internal support agent designed to transform your internal operations. It's more than just a chatbot; it's a smart, dynamic assistant that understands your organization's unique needs.
KnowEn-Tick Key Features
Natural Language Understanding
Employees simply ask questions in plain language, just like they would to a colleague. No complex forms or technical jargon required.
Department-Specific Expertise
Trained on your company's unique procedures and documents across IT, HR, Finance, Operations, and more for contextually accurate responses.
Accurate, Real-Time Responses
Delivers precise, personalized answers instantly, eliminating the need for tickets or escalations for routine queries.
24/7 Availability
Your teams get the support they need, whenever they need it, directly from their chat application - no waiting for business hours.
Intelligent Ticket Creation
When human expertise is needed, KnowEn-Tick seamlessly creates context-aware tickets directly from the conversation.
Enterprise-Grade Security
Built with enterprise-grade security protocols and compliance standards to protect your sensitive organizational data.
How KnowEn-Tick Transforms Your Support Workflow
The process is seamless, intuitive, and designed for maximum efficiency and user satisfaction.
User Asks
Employees simply type their question into the chat interface - no forms, no waiting on hold, no complex navigation required.
KnowEn-Tick Searches
KnowEn-Tick instantly scans your uploaded documents, internal wikis, and knowledge bases for the most relevant and accurate information.
Real-Time Response
Precise, personalized answers are delivered instantly, without routing, escalation, or any human intervention needed for routine queries.
Seamless Escalation When Needed
When complex issues require human expertise, KnowEn-Tick provides intelligent ticket creation directly from the chat conversation. Context-aware automation captures the full conversation, pre-filling ticket details for faster resolution.
KnowEn-Tick Tool Advantage: Unlocking a new level of Performance
Implementing KnowEn-Tick isn't just about efficiency; it's about unlocking a new level of organizational performance and employee satisfaction.
Drastically Reduced Ticket Volume
Significantly cuts down on routine "how-to" queries, freeing up your valuable support capacity for strategic initiatives.
Faster Resolution Times
Employees receive instant answers, eliminating delays and lengthy back-and-forth communication cycles.
Freed-Up Team Capacity
Allows your IT, HR, and other support teams to focus on strategic, high-value projects and complex problem-solving.
Significant Cost Savings
Optimizes resource usage, reduces operational overhead, and lowers overall internal support costs substantially.
Boosted Employee Satisfaction
Empowers your workforce with self-service capabilities and instant help, leading to higher morale and improved efficiency.
Improved Knowledge Management
Encourages centralization and accessibility of internal knowledge, making it a living, breathing organizational resource.
Consistent Information Delivery
Ensures all employees receive consistent and accurate information, reducing confusion and operational errors.
Scalable Growth Support
Easily handles growth of knowledge content across business units as your organization evolves and expands.
Ready to Rethink Internal Support?
It's time to let KnowEn-Tick handle the repetitive work, so your people can focus on what matters most - driving innovation, achieving goals, and creating value. No more wait times. No more tickets. Just answers that work.
Request for services
Find out more about how we can help your organization navigate its next. Let us know your areas of interest so that we can serve you better.