About the Client

Wills Tower Watson is a global multinational risk management, insurance brokerage and advisory company headquartered in London, United Kingdom with operations in more than 120 countries. They are a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Wills Tower Watson is serving more than 140 countries and markets today.

Multi-Partner Environment:

Business Requirements:

WTW hosted their infrastructure and services on OCI across IaaS, PaaS and SaaS, which were migrated from OCI-C to OCI Gen 2 platform. Their Applications such as EBS, SOA, Sabrix, Tidal, Riverbed, etc. were running on these cloud services which are integrated with each other mainly with EBS. They wanted to streamline the entire infrastructure design and architecture in a more secure and reliable way by taking advantage of the latest cloud technologies and features, and build/improve the DR site as part of a business continuity plan.

There were some performance issues on the EBS, as there were many long-running jobs not completed on-time for the month end close. They need advice and recommendations to improve the performance. These applications are managed by 3rd party vendors such as ITC and Accenture, and more.

The Challenges:

As Cloud Infrastructures are migrated as-is from OCI-C to OCI Gen2, many infra components are haphazardly provisioned causing misalignment or improper segregation of resources, accessing resources, network design , gateways, VPN connectivity to on-prem, and other cloud such Azure, which causes difficulty in managing those resources as many of them had integrations between them.

Due to EBS Performance issues, concurrent requests and jobs were running for more than stipulated time, affecting month end closure. Jade Global stepped in. Learn how we transformed their operations.

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