How Jade Global Ensured Zero User Impact During the 2024 CrowdStrike Falcon Outage

Industry Incident Overview (July 2024)

A CrowdStrike update caused a global issue, resulting in Windows systems crashing, triggering BSODs (Blue Screen of Death), and entering boot loops. The cause was a faulty update, not a cyberattack

Impact on the Industry:

• Millions of endpoints were affected worldwide.
• Several industries, including airlines, banks, hospitals, and large enterprises, experienced service outages.
• Manual recovery was required in many environments, contributing to extended downtime.

Preventive Measures Prior to the Incident: Jade Global’s Strategy

The zero-impact result from Jade Global was the outcome of deliberate planning and robust design choices implemented well before the incident occurred.

Governance Around Update and Release Management

Security agent updates were not deployed automatically to production systems. A mandatory phased rollout process was applied across

• Sandbox
• UAT (User Acceptance Testing)
• Pilot production
• A time-bound soak period before full deployment

Infrastructure Segmentation

Strict separation between:

• Production of critical systems
• Engineering & R&D workloads
• Corporate IT endpoints

This ensured that no single update could affect all tiers simultaneously.

Endpoint Resilience Controls

• Clearly defined rollback procedures for security agent updates.
• Recovery scripts pre-tested for Windows endpoints.
• Golden image baselines are maintained for all critical systems.

Vendor Risk & Dependency Management

• Recognized CrowdStrike as a critical dependency tool.
• Risk assessments are conducted for all tooling updates to ensure no compromise

Jade Global’s Rapid Response During the Incident

Early Detection

Jade Global’s monitoring teams detected industry-wide alerts within minutes of the global incident and immediately linked the issue to CrowdStrike update advisories.

Rapid Containment

• CrowdStrike updates were automatically suspended across all production endpoint groups.
• Pilot ring endpoints were isolated before any broader deployment.
• Fab-critical systems were deliberately excluded from receiving any updates.

Zero-Impact Outcome

• No BSODs occurred in production environments.
• Zero user downtime was recorded.
• No interruptions in manufacturing, R&D, or corporate service functions.
• No manual emergency recovery was needed.

Key Success Factors:
Why Jade Global Excelled

• Proactive, Not Reactive Security - Jade Global treats security updates with the same diligence as core infrastructure changes.
• Change Management Over Vendor Trust - Even top-tier security vendors undergo strict internal validation checks before updates are applied.
• Resilience-First Design - Assuming failure is inevitable, Jade Global designs systems to absorb failures without disrupting the business.
• Semiconductor-Specific Operations - In-depth understanding of fab operations, OT/IT boundaries, and the criticality of availability SLAs