About the Client

Jama Software is a US-based Software Technology Company that specializes in defining, aligning, and developing complex products, systems, and software; Founded in 2006, the company employs about 250 people and has annual revenues of around $35 million.

They offer a full range of strategic, implementation, configuration, and training services with an adoption-oriented approach to consulting and training.

The Challenges: Battling with Multiple Backlogs

The Instability of the existing human resources and lack of knowledge on the latest cloud technologies were affecting Infrastructure support and services to their users and customers.

Owing to this, there were multiple backlogs such as DL creation, Calendar assignment, OneDrive management, JIRA user management, register and manage the WVD in Intune, Hybrid Azure AD join, whitelisting email addresses and domains, Network peering within Vnets and connectivity between multi-cloud.

Managing the Infrastructure and Applications on Multi-Cloud

Jama works with visionaries like Panasonic, Boston Scientific, Lyft, Deloitte, General Dynamics, and Alight to accelerate their R&D returns, out-innovate their competition and deliver business value. To meet rapidly changing business needs and device the most inventive solutions using advanced capabilities it needs seamless processes.

They hosted their infrastructure and applications on multi-cloud environments such as AWS, Azure and On-premises. Moreover, they wanted to manage this infrastructure effectively and efficiently, ensuring all day-to-day issues are taken care of on time on various components: Office 365, Outlook, VMWare, Patching, Anti-Virus, WVD, JIRA, Active. Directory, DNS, Network, OKTA, Intune, Bamboo HR, etc.

The Solution

Bringing human resource stability, who possess expertise on Wintel, VMWare, Office 365, Network, Storage. Patching, VDI, Backup, Anti-Virus and have SMEs in the team, proficient in cloud technologies such as AWS and Azure.

The Benefits: Tapping on Expertise

Jade Global brought human resource stability in Jama and helped them clear all the backlogs by providing consistent infrastructure support and services.

SMEs on cloud technologies in the team, helped managed all the cloud infrastructures and Intune device management.

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