About the Client
Jama Software is a US-based Software Technology Company that specializes in defining, aligning, and developing complex products, systems, and software; Founded in 2006, the company employs about 250 people and has annual revenues of around $35 million.
They offer a full range of strategic, implementation, configuration, and training services with an adoption-oriented approach to consulting and training.
The Challenges: Battling with Multiple Backlogs
The Instability of the existing human resources and lack of knowledge on the latest cloud technologies were affecting Infrastructure support and services to their users and customers.
Owing to this, there were multiple backlogs such as DL creation, Calendar assignment, OneDrive management, JIRA user management, register and manage the WVD in Intune, Hybrid Azure AD join, whitelisting email addresses and domains, Network peering within Vnets and connectivity between multi-cloud.
Know how Jade Global solved this.