Case Study
How a Global Hospitality Leader Modernized Oracle SOA and Database Infrastructure with 24/7 AMS Support
Download Case StudyIndustry: Hospitality
Key Technologies/Platforms: Oracle SOA Suite, Oracle Database, OBIA, Oracle Business Intelligence, F5 Load Balancer, Oracle Hyperion, Oracle Access Manager, Oracle Internet Directory
About the Client
The client is a globally recognized hospitality leader, managing luxury and business hotels across more than 69 countries. With over 1,350 properties, they provide premium accommodations and have a broad footprint across all continents.
Business Requirements
The client needed a robust, seamless upgrade to their Oracle infrastructure to meet business needs and increase operational efficiency. The following objectives were set:
- Oracle SOA Upgrade: Transition from Oracle SOA Suite 11g to Oracle SOA Suite 12c to ensure better scalability and increased performance.
- Oracle Database Upgrade: Upgrade the Oracle database from version 12.1 to 19c to align with modern standards and give support for future enterprise applications.
- SOA Integration: Integrate Oracle B2B with external vendors through OHS 12c, ensuring secure EDI functionality.
- Application Management Services (AMS): Provide continuous 24/7 AMS support for Oracle middleware post-upgrade, ensuring consistent uptime and performance.
- OBIA Upgrade: Migrate from OBIEE 11g to OBIA 12c to improve reporting and data analysis capabilities.
- High Availability (HA): Set up F5 Load Balancer for load balancing, server migrations, and high availability across systems.
The Challenges
The organization faced several technical and operational challenges while upgrading its Oracle ecosystem.
- Vendor Performance Issues: The previous vendorʼs poor outcomes led to delays and inefficient decision-making.
- Complex System Architecture: The Oracle SOA setup consisted of a four-node configuration, which lacked proper load balancing and high availability.
- Large Database Size: The large database required efficient purging strategies for older flow instances and logs to prevent performance degradation.
- Downtime Limitations: Business-critical systems limited the amount of downtime available for the upgrades.
- Limited Testing Resources: Business users were unavailable for extensive unit testing, which caused delays in the testing phase.
- Application Performance: Issues like database bottlenecks, memory leaks, and deprecated features impacted the overall performance.
The Solution
Jade Global implemented an upgrade and support strategy focused on industry best practices. This was to ensure a smooth integration, minimal downtime, and peak system performance.
- Oracle SOA Suite Upgrade: Upgraded from 11g to 12c, implementing F5 load balancing and OHS for secure vendor communication.
- Oracle Database Upgrade: Performed a smooth upgrade from Oracle Database 12.1 to 19c with full support for the latest features and long-term stability.
- SOA Integration: Configured Oracle B2B integration with external vendors, ensuring smooth data exchanges and secure transactions.
- AMS Support: Delivered 24/7 AMS support, ensuring constant monitoring and rapid issue resolution for the upgraded applications.
- OBIA Upgrade: Moved from OBIEE 11g to OBIA 12c, enabling better data analysis and reporting tools, with a focus on high availability and fault tolerance.
- High Availability: Configured F5 load balancer to enhance system performance and ensure high availability across key applications.
Business Benefits Realized
- SOA Suite and Database Long-Term Support: Extended support for the Oracle SOA Suite and Oracle Database, with continued support through 2027 and extended Oracle Database 19c support until 2029.
- Enhanced Availability: Implemented F5 load balancer for optimized load distribution, ensuring seamless availability during high-traffic periods.
- Operational Reliability through AMS: The hospitality leaderʼs environment was stabilized by using advanced automated monitoring tools, resulting in fewer disruptions and incidents.
- Integration Improvement: The number of SOA integrations was increased, leading to more efficient data management and smoother system operations.
- Enhanced Security and Compliance: Applied SSL certificates and adjusted security settings. This ensured secure connections with vendors and better data protection.
Download Case Study
Check out our Cloud Infrastructure services
Related Section
