Case Study
How a Semiconductor Company Upgraded Enterprise Applications with IT Infrastructure Modernization and Oracle Managed Services
Download Case StudyIndustry: Semiconductor
Key Technologies and Platforms: Oracle E-Business Suite, Oracle SOA Suite, Oracle Agile PLM, Oracle Global Trade Management (GTM), Oracle Data Integrator (ODI), Tableau, SQL Database, GitLab, IT Infrastructure, Network Operations.
About the Client
The client is a semiconductor company focused on low-power programmable solutions. With over 40 years of experience, the organization has driven innovation in the semiconductor industry. Its compact and power-efficient FPGA solutions are used to build secure, intelligent, and connected systems.
The Challenges
- Outdated Applications: Several applications were running on unsupported versions, increasing risk and limiting performance
- OS Compatibility Issues: Underlying operating systems were also out of support, creating dependencies and upgrade constraints
- Infrastructure Constraints: Network segmentation required re-architecting of the application and infrastructure landscape
- Audit Issues: Lack of version control and role-based access led to audit and compliance gaps
- System Instability: Frequent middleware outages impacted business continuity and user experience
- Operational Gaps: Absence of a formal Oracle managed services provider model resulted in reactive support and limited visibility
Business Requirements
As part of an IT infrastructure modernization initiative, the client aimed not only to upgrade critical applications but also to establish a scalable and reliable support model for ongoing operations. The key objectives included
- Upgrade Oracle E-Business Suite from 12.2.4 to 12.2.13
- Upgrade Oracle SOA Suite from 12.2.1.3 to 12.2.1.4
- Upgrade Oracle Agile PLM to version 9.3.6
- Upgrade Oracle Global Trade Management from 6.4.1 to 6.5.3
- Implement SSL for EBS and Agile applications.
- Upgrade the GitLab application.
- Establish a structured Oracle applications managed services model for long-term support and governance
The Solutios
Jade Global approached the engagement as a combined IT infrastructure modernization and Oracle managed services transformation, ensuring both immediate upgrades and long-term operational stability.
- The Oracle EBS environment was upgraded along with its underlying operating system, so both layers stayed compatible and stable.
- For the remaining applications, an out-of-place upgrade approach was followed. Data was moved to new environments carefully, ensuring there was no loss while keeping the transition smooth.
- Key applications such as SOA, Agile PLM, and GTM were brought up to supported versions to address existing issues and improve reliability.
- SSL was implemented across EBS and Agile applications to strengthen security.
- To address audit and compliance concerns, GitLab was implemented with proper version control and role-based access, enabling structured code management and traceability.
- Alongside the upgrades, processes were put in place in line with Oracle applications managed services to support ongoing operations.
Business Benefits Realized
- Modernized and Future Ready IT Environment Successfully modernized critical Oracle applications and infrastructure, enabling the client to move away from unsupported systems and create a scalable foundation for future business growth and innovation.
- Improved System Availability and Operational Stability Upgraded middleware, proactive monitoring, and structured Oracle managed services significantly reduced recurring outages and improved application uptime, ensuring smoother business operations across enterprise systems.
- Reduced Risk and Improved Security Posture SSL implementation, controlled access management, and upgraded platforms strengthened the client’s security framework while minimizing risks associated with unsupported applications and legacy infrastructure.
- Faster Issue Resolution and Better User Experience With dedicated Oracle applications managed services support, incidents were identified and resolved faster, improving overall user experience and reducing disruption to business-critical operations.
- Enhanced Audit Readiness and Governance Implementation of GitLab with structured version control, role-based access, and standardized governance processes improved compliance readiness and enabled better traceability across development and operational activities.
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