Revolutionize Your ServiceNow Experience with Now Assist

In today’s fast-paced digital landscape, the need for productivity-enhancing tools has never been more critical. Enter Now Assist for ServiceNow—a game-changing application that leverages the power of generative AI to streamline workflows, accelerate productivity, and transform customer and employee experiences.

What is Now Assist?

An AI-powered tool designed to automate and enhance workflows within the ServiceNow platform. It helps streamline incident management, request fulfillment, and knowledge management processes. ServiceNow Now Assistintegrates with the ServiceNow Virtual Agent, which is a chatbot that can interact with users to resolve issues. It improves productivity and efficiency and streamlines our operations.

ServiceNow Now Assist Key Features

1. Enhanced Search with AI: Now Assist uses AI-driven search capabilities to recommend actions, provide accurate answers, and enable users to find what they need faster.
2. Automated Incident Resolution: One of the standout features of Now Assist is its ability to automate incident resolution. By analyzing historical data, Now Assist can automatically identify and resolve incidents without human intervention. This reduces the workload on our Agents.
3. Proactive Assistance for Agents: Automate responses, handoffs, and follow-ups to minimize errors and improve the user experience.
4. Code Generation for Creators: Developers and low-code users can leverage Now Assist’s text-to-code functionality for rapid application development and maintenance.
5. Smart Recommendations and Knowledge Articles: Now Assist enhances the knowledge management process by recommending relevant articles and solutions to end-users and agents. This ensures that users are always provided with the best solutions without having to search through multiple documents.

Now Assist Creator Features

1. Code Assist: Generates code snippets for development tasks based on the description provided.
2. Flow Generation: Automatically creates/builds workflows by suggesting flows based on processes.
3. Catalog Item Generation: Generates catalog items with some basic information, helping streamline the creation process.
4. Data Visualization: Transforms data into relevant charts and scores based on user inputs.
5. Playbook Generation: Generates automated playbooks(step by step) to help teams handle specific tasks and scenarios.
6. Application Generation: Assists in the creation of applications within the platform with the help of provided templates. Now, Assist also guides you in helping to create applications.

Now Assist Platform Features

1. AI Search: Helps users find relevant information, articles, and solutions efficiently.
2. Virtual Agent: A Chatbot that provides conversation between the requester and agents to provide solutions.

Now Assist Module Specific Features

1. Ticket Summarization: Summarizes tickets, which helps agents save time and resolve issues efficiently.
2. Resolution Notes Generation: Generates resolution notes based on the solution provided, which helps agents to save time and utilize the same on other priority tasks.
3. KB Article Generation: Generate Knowledge Articles by summarizing solutions to resolve common issues.
4. Chat Summarization: Summarize the chat interactions between the virtual agent and the requestor to help the live agent gain an overview of the issue.

Limitations and Benefits

ServiceNow Now Assist Benefits:

1. Increased Productivity: Automates routine tasks, reducing manual work, which allows agents to focus on other issues.
2. Improved Customer Service: Provides faster and more accurate responses.
3. Enhanced Efficiency: Streamlines incident and request management processes.
4. Personalized User Experience: Based on historic data, interactions can be improved, which improves relevance and satisfaction.

Limitations:

1. Accuracy and Context: AI misinterprets queries and can provide inaccurate responses.
2. Limited Human-Like Interaction:  While AI can assist with basic tasks, it lacks the empathy and understanding that a human agent has.
3. Customization Constraints: Some customization might require additional scripting/ advanced configuration.
4. Security and Privacy Concerns: Handling sensitive data through AI models can raise security and compliance challenges within some industries
5. Dependence on User Engagement: Users need to be trained to utilize AI features.

Final Thoughts

ServiceNow Now Assist represents a leap forward in how businesses interact with the ServiceNow platform. By combining generative AI, automation, and intelligent recommendations, it enhances every part of the service lifecycle—from ticketing to development.

Whether you’re implementing ServiceNow for the first time or scaling your existing ecosystem, partnering with experts in ServiceNow Implementation Services can ensure you get the most out of Now Assist. With the right setup and guidance, you can unlock faster resolutions, smarter development, and exceptional service experiences.

Future-proof your business with a cloud-first, flexible ServiceNow platform—backed by Jade Global’s proven expertise.
With over 12 years of hands-on experience in delivering ServiceNow professional services, we help organizations streamline operations, automate processes, and create seamless experiences for employees and customers alike. Our professional services are designed to help you scale with confidence and consistency in a digital-first world.