ServiceNow Knowledge 2025: Expectations and Key Points

In a world where speed, scale, and seamless service define enterprise success, ServiceNow has become the platform of choice for driving digital transformation. From IT and HR to Customer and Field Service, it is enabling organizations in every industry to streamline operations, enhance experiences, and respond faster to change in all of their business units

That’s why ServiceNow Knowledge 2025 is more than just another tech conference, it’s where the future of work takes shape.

With the rapid evolution of AI, automation, and platform intelligence, this year’s event promises to bring together global innovators, practitioners, and leaders to explore what’s next.

This year, Jade Global is proud to be an Exhibitor Partner, bringing over a decade of proven ServiceNow delivery expertise. Guided by the theme “Accelerating Time to Value Without Breaking the Bank,” we’re focused on helping mid-sized enterprises achieve meaningful outcomes faster, smarter, and within budget.

When and Where is ServiceNow Knowledge 2025?

ServiceNow Knowledge 2025 will be held from May 6–8, 2025, at The Venetian Convention and Expo Center in Las Vegas.

The event brings together customers, partners, and ServiceNow leaders from across the globe to explore the latest platform capabilities, share success stories, and participate in hands-on experiences. If you are seeking strategic insights into automation, AI, digital service delivery, or platform modernization, this is where those conversations begin.

Whether you are evaluating ServiceNow or seeking to scale across departments, Knowledge 2025 offers valuable opportunities to learn, connect, and plan for the future.

What to Expect at Knowledge 2025

This year’s agenda reflects ServiceNow’s continued commitment to innovation and enterprise resilience. While the full agenda is quite large, we can summarize some of the key themes:

1. AI-Powered Service Experiences

With the introduction of Now Assist across the platform, ServiceNow is doubling down on generative AI and machine learning to help businesses drive productivity and transform user interactions. Knowledge 2025 will provide deeper insight into how AI is being embedded across IT, HR, customer service, and numerous other core modules & workflows.

2. Cross-Platform Integrations

As organizations mature their use of ServiceNow, integrating with ERP, CRM, and cloud-native applications is becoming increasingly critical. ServiceNow is proudly displaying its new Workflow Data Fabric technology, which dramatically advances the capabilities for integrating ServiceNow and numerous other application platforms, beyond its already extensive seamless native connectors, APIs, and low-code/no-code tools that connect enterprise ecosystems. 

3. Scalable Governance and Upgrade Strategies

With many enterprises scaling their ServiceNow footprint, governance, automation, and upgrade best practices will be in focus, especially for those managing complex, multi-instance environments.  ServiceNow continues to invest in making their platform the best of breed and excite customers while building resilience and long-term effectiveness. 

4. Hands-on Innovation Labs

As always, attendees will get the opportunity to test a wide variety of new product features, build applications, and explore use cases via guided labs and certifications.  It’s a great way to get up to speed fast, with expert help.

5. ServiceNow CRM

ServiceNow has formally entered the complete CRM industry, building on its successful long-time CSM product and combining new features and modules in the platform to reduce the complexity of the CRM products for every industry, all while taking advantage of the unified data structures, capabilities, and features of the ServiceNow platform.

Why Knowledge 2025 Matters for Enterprises

For many organizations, adopting ServiceNow isn’t the challenge, rather, it is now in scaling it efficiently, keeping costs under control, and realizing value without long, drawn-out implementation cycles.

ServiceNow Knowledge 2025 addresses this head-on. It brings together enterprise leaders and hands-on teams who are rethinking how to get the most from their ServiceNow investment, whether it’s adopting new modules, modernizing legacy workflows, or enabling AI-powered automation.

As transformation goals expand, the need to move quickly and strategically is more important than ever. Knowledge 2025 serves as a space to step back, re-align with evolving platform capabilities, and connect with solution providers who understand the importance of speed, value, and sustainability.

Meet Jade Global’s ESM Experts at Knowledge 2025

If you're attending Knowledge 2025 to explore new ways to drive value from the Now Platform, we invite you to stop by Jade Global’s booth and connect with our Enterprise Service Management (ESM) experts.

With over a decade of experience delivering tailored ServiceNow professional services, our team understands the real-world challenges mid-sized and growth-focused enterprises face, including tight budgets, accelerated timelines, and the need for outcomes that scale.

At the booth #4747, you’ll have the opportunity to:

• Discuss how to start small and scale confidently
• Explore ways to launch new modules without lengthy rollouts
• Learn how our blended delivery model helps reduce cost and complexity
• See how we focus on delivering results, not overhead

Whether you're planning your first implementation, expanding into HRSD, CRM, ITAM, or evaluating GenAI enablement with Now Assist, our experts can walk you through practical, proven approaches that align with your goals.

You can also schedule a one-on-one meeting during the event or drop by for a quick conversation, and don’t miss our daily raffle draws for a chance to win.

Key Offerings on Display

Right Start Accelerators

Our signature “Right Start” solutions help clients launch ITSM, CSM, and HRSD modules quickly, with a defined scope, predictable timelines, and immediate results.

These pre-structured offerings include:

• ITSM: Incident, Change, Problem, and Knowledge Management
• CSM: Case Management, Virtual Agent, Agent Workspace
• HRSD: HR Case Management, Service Center, Knowledge Base

Each accelerator is built to deliver value within weeks, not months, making them ideal for businesses with limited internal bandwidth.

Upgrade Readiness and Platform Health Scans

Ensure your ServiceNow instance is stable, secure, and optimized. Our structured health checks cover:

• Technical debt review
• Performance tuning
• Customization analysis
• Test automation & upgrade planning

Now Assist(GenAI) Enablement

Explore how ServiceNow’s generative AI capabilities can enhance service delivery across ITSM, HRSD, and CSM. Our cross-functional experts will demonstrate how to implement these features safely and strategically with governance in mind.

Healthcare Patient Discharge Call Lifecycle Management Solution

Jade Global’s Patient Discharge Call (PDC) Management Platform leverages ServiceNow’s out-of-the-box HCLS capabilities to unify communication, documentation, and care tracking across teams. It integrates seamlessly with EMRs, PPH systems, and legacy tools, offering one source of truth for discharge management.

This intelligent platform includes:

• Automated discharge call workflows
• Real-time outreach and omnichannel communication
• Digital documentation and audit trails
• Longitudinal visibility into the patient journey
• Performance analytics for care quality insights

The platform empowers healthcare teams to deliver consistent, timely, and compliant post-discharge care by reducing manual effort and siloed processes.

Data Migration Services

Transition data from legacy systems or third-party tools into your ServiceNow environment with precision and control. Our structured migration methodology ensures high accuracy, data integrity, and compliance across industries.

Final Thoughts: Making the Most of Knowledge 2025

If you are planning your ServiceNow roadmap or seeking better ways to scale the platform, Knowledge 2025 is the ideal opportunity to step back, reassess, and align your goals with what’s now possible.

And if you're looking for a partner who can help you move with speed, clarity, and fiscal responsibility, Jade Global can be your one-stop shop solution.