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Meet Jade Global's ESM Experts -
Accelerating Time to Value Without Breaking the Bank
ServiceNow is empowering you to be efficient, but are you eyeing more? Between rising costs and quick time-to-market goals, it’s not always easy to move quickly and stay on budget.
Over the past 11 years, more than 150 businesses have trusted Jade Global to deliver lasting value. Our experts know the platform inside out, and we focus on delivering solutions quickly, efficiently, and at a fair price.
Meet us at Jade Global’s Booth #4747 at Knowledge 2025 to understand how we can help you with:
- Specialized ServiceNow expertise across ITSM, ITOM, CSM, CRM, ITAM, HRSD, and HCLS.
- Blended onshore-nearshore-offshore model to move with speed and precision without stretching budgets or overcomplicating the process.
Schedule a Meeting at the Booth #4747
Our ServiceNow Track Record You Can Count On
11+
Years
150+
Clients
250+
Certifications
4.83
CSAT Rating
Industries



Jade Global’s ServiceNow Accelerators and Innovations
Tailored solutions to accelerate, enhance, and simplify your ServiceNow journey.
Right Start – ITSM
Jade offers a Right Start approach to ITSM adoption. With this, clients can begin to return their investment in ServiceNow through the rapid implementation of:
- Service Portal
- Request Management
- Incident Management
- Problem Management
- Change Management
- Knowledge Management
Right Start – CSM
Jade’s Right Start approach for CSM enables accelerated adoption and ROI by quickly implementing:
- Case Management
- Agent Workspace
- Knowledge Management
- Customer Service Portal
- Virtual Agent
- Configuration Management
Right Start – HRSD
Accelerate HRSD adoption and optimize employee service experiences with fast-track implementation of:
- HR Case Management
- Knowledge Management
- HR Services
- Employee Service Center
- Agent Workspace
ServiceNow Upgrades & Health Scan
Ensure platform stability and modernization with structured upgrade services and platform health scans. This includes:
- Upgrade Assessment
- Customization Review
- Health Scan (performance tuning, code quality, security, data integrity)
- Test Automation Validation
- Upgrade Planning
- Post-upgrade Support
Platform Data Migration Capabilities
Jade offers high-quality data migration services to bring critical data into your ServiceNow instance with accuracy and structure:
- Supports all data sources and migration rules
- Ensures integrity, structure, and confidence in your instance
- Handles migrations between two ServiceNow instances or third-party tools
ServiceNow NowAssist (GenAI) Right Start
Jade offers high-quality data migration services to bring critical data into your ServiceNow instance with accuracy and structure:
- HRSD
- ITSM
- CSM
- FSM
- Creator
Meet us at the Booth #4747 and get a chance to join Jade Global's Exclusive Dinner
May 6-8, 2025
The Venetian Convention and Expo Center, Las Vegas
What Sets Us Apart
Tailored solutions to accelerate, enhance, and simplify your ServiceNow journey.

Customer-Obsessed, Value-Driven
We're focused on building solutions that create impact, not overhead. Every engagement is designed to deliver measurable value without overengineering or overspending.

ServiceNow and Beyond
While our ServiceNow expertise runs deep, we bring a broader systems view. From IT to business operations, we ensure your ecosystem works together seamlessly and strategically.

Built for the Mid-Market
We understand the pace, constraints, and ambitions of mid-sized organizations. Our solutions are tailored to fit where you are today, with the flexibility to scale as your business evolves.

End-to-End Managed Services
As a certified MSP partner, we help reduce cost and complexity through ongoing support, platform optimization, and strategic guidance so your team can stay focused on bigger priorities.
Meet Our ServiceNow Experts

James Burson
Sr. Director - Delivery | ESM | ServiceNow

Durga Prakash Kone
SVP & Head – Strategic Alliances, Customer Engagement Strategy & Analysts Relationships

Robert Jehling
Senior Director, Delivery

Chayan Jagsukh
Associate Vice President - Client Partner, Global Sales

Kedar Shinde
Senior Director - Strategic Account Executive, Strategic Sales