Managing the patient post-discharge call program manually is not only time-consuming but also prone to inefficiencies and inconsistencies.. Timely post-discharge follow-up calls with patients, or their respective home care or support teams, significantly improve clinical outcomes and reduce the risk of post-discharge complications, thereby mitigating patient readmission. It ensures that the patient is following their discharge instructions and is scheduling the required follow-up visits. Approximately 15% of all patients discharged from an inpatient hospital stay are re-admitted within 30 days of discharge. The average readmission cost is $15,200 per readmission instance, and in most cases, it is avoidable.
Recent studies have shown that the national readmission rate can be reduced by 9% with a timely post-discharge follow-up call. Creating and maintaining a fluid, sustainable, and repeatable lifecycle management of post-discharge calls is paramount. To ensure effective post-discharge patient engagement and adherence to care plans, healthcare providers must align the right combination of people, processes, and technology. When implemented effectively, it leads to better clinical outcomes, higher patient engagement, and improved compliance with follow-up and long-term care protocols.
Jade Global’s Patient PDC Lifecycle Management Solution helps reduce patient readmissions by up to 20% through proactive post-discharge engagement, seamless coordination between care teams, and automated workflows that ensure timely follow-up and early intervention. Powered by the ServiceNow HCLS platform, it enables a healthcare provider to do the following:
- End-to-End automation for patient discharge calls with smarter follow-ups and better outcomes
- Included detailed performance analytics, omnichannel support, and digital documentation
- Enable real-time outreach and messaging capabilities to both patients and providers
- Provide longitudinal visibility to the patient’s discharge process, post-discharge care plan, care coordination, and overall care record
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Reimagining Post-Discharge Follow-Up: From Manual to Automated Care Coordination
Consolidate every element of the follow-up process into a single platform, enabling programmatic patient outreach and coordinated communication with care teams managing the post-discharge journey.
Centralized visibility and access to essential patient information, such as scheduled appointments, medications, wound care, and durable medical equipment needs, by retrieving this information from the EMR/EHR systems of record.
Empower your post-discharge care team with an automated workflow solution that enables proactive patient engagement, supports physician-specific preferences, and aligns with care protocols tied to discharge orders. This intelligent solution helps ensure regulatory compliance, reduce hospital readmissions, and deliver high-touch, personalized interactions.
How do Healthcare Organizations Benefit from Jade Global's Automated Patient PDC Lifecycle Management Solution?
The following capabilities highlight how the solution improves post-discharge follow-up calls and their programmatic management across clinical healthcare and operational teams:
- Eliminate fragmented processes by consolidating all follow-up tasks related to or stemming from the post-discharge follow-up call into a single, unified solution, including the post-discharge call itself to the patient
- Fetches and retrieves real-time data from patients' medical records to empower agents with up-to-date information before facilitating the post-discharge follow-up call
- Instantly access additional patient information from the discharge census or EMR/EHR records with a single tap, without needing to switch between systems
- Automatically trigger email notifications to the appropriate physician(s) whenever a patient reports adverse issues, clinical questions, or follow-up needs that require physician-specific intervention. These alerts are aligned with the attending physician’s preferences, care protocols, and any one-off tasks necessary to support the patient’s ongoing recovery and overall health post-discharge
- Assist with timely interventions to prevent complications, adverse reactions to medications, and address or confirm DME needs have been met, all through proactive care delivery that leads to the mitigation of unnecessary re-admission rates or episodic care incidents
- Customizable workflows that adapt to any healthcare provider’s unique discharge processes, protocols, preferences, and/or clinical and operational workflows
- Empower clinical and operations teams managing the post-discharge process to work with greater efficiency, seamless collaboration, and interoperability across the care continuum
- Improve throughput and reduce bandwidth constraints, resulting in outreach penetration and engagement rates with discharged patients
- Deliver meaningful and impactful patient/provider experiences and targeted clinical outcomes post-discharge
How Jade Global’s Patient PDC Lifecycle Management Solution Enhances ServiceNow HCLS?
Jade Global’s Patient Post-Discharge Call (PDC) Lifecycle Management Solution is built on the robust foundation of the ServiceNow HCLS platform. ServiceNow HCLS is equipped with robust, out-of-the-box functionality that integrates seamlessly with EMRs, PPH Systems, and all required legacy systems of record, facilitating patient post-discharge management on a single, centralized platform.
With different components, like:
Patient360
EMR Help
Knowledge Management
Patient PDC Lifecycle Management Solution provides:
- Complete visibility and access to patients’ longitudinal records
- Seamless monitoring, documentation, and communication of any items pertinent to a patient's care post-discharge
- Real-time updates are shared across all members and support staff of the care team using the Notification Engine and Workflow Automation.
Jade Global’s expertise in ServiceNow deployment, combined with our strong subject matter expertise in the Healthcare Industry, will ensure a seamless and smooth transition to the digital-first infrastructure required for this innovative solution and platform, from initial setup to end-to-end management of the Patient PDC Lifecycle Management Solution.
Key Differentiators of Jade Global’s End-to-End Patient PDC Solution
- Compatible with all existing EMRs and clinical/operational management systems with seamless integration capabilities
- ServiceNow’s enterprise-grade infrastructure ensures an easy-to-scale, highly secure, privacy-focused, and HIPAA-compliant solution.
- Built on ServiceNow’s cloud-based architecture, it allows for minimal IT effort to deploy and manage
- ServiceNow’s low-code/no-code capabilities allow for quick customization to fit hospital-specific discharge protocols, preferences, and workflows
- Clutter-free, intuitive, and visualization-friendly dashboards provide insights and data/ analytics to help agents prioritize cases, escalations, or other task requirements
- A dedicated dashboard for managers providing a 360-degree view of post-discharge operations, including agents’ performance and patient post-discharge call and case status
Why Partner with Jade Global
Jade Global is your trusted partner, whether you are adopting ServiceNow for the first time or want to expand your capabilities by including our intelligent PDC platform. With 20+ years of technology and consultancy experience coupled to deep subject matter expertise in Healthcare, Jade stands at the forefront of driving innovations for businesses to overcome their operational challenges. We help organizations with process automation and operational standardization by maximizing the potential of the ServiceNow implementation services.
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