C-Level and LoB executives are continuously under pressure to push digital transformation. Cloud adoption, highly integrated enterprise systems etc. are common initiatives taken up by most of the organization. However, enterprises keep struggling to scale-up and quickly train the workforce to address ever increasing volume and velocity of transactions arising due to market dynamic with advent of innovative digital channels enablement, digital marketing, mergers etc.
To address workforce scalability, every forward-looking enterprise has invested in automation (RPA and AI). However, despite adopting RPA/AI, most of the enterprises are not able to drive RPA/Automation as enterprise-wide strategic initiatives by assessing optimization opportunities across various business functions to realize real value of “Digital Workforce” for meet high demand, back-office optimization, cost savings and compliances.