Client - Infoblox

Industry - Computer Networking

 

 

About the Client

Infoblox delivers Actionable Network Intelligence to enterprise, government, and service provider customers around the world. The company provides network control, automation, and domain name system (DNS) solutions that ensure continuous secure operation of network services. Infoblox is privately held and headquartered in Santa Clara, California.

Business Value Delivered from Managed Support Services

Infoblox benefited from major cost savings, better performance with a greater payload, and faster, cost-effective and lower maintenance programs. After working with Jade Global, Infoblox was able to reduce its overall IT costs for support and development by 30%. Jade Global’s system of a single web service calling also reduced licensing costs. Within one year, Infoblox saved approximately $700k! By year two, the ongoing reduction in support improved employee productivity by 10%. The new stabilized support Jade Global provided allowed Infoblox to transform its EBS footprint, ultimately migrating its systems to the Cloud.

With the new scalable and customizable architecture, Infoblox was able to achieve its technology upgrade initiatives. For example, the company moved a retiring web application to an existing IT investment. Another one of Infoblox’s most accomplished technology initiatives was migrating all customer data from a legacy CRM system to Salesforce. Finally, Jade Global’s integration support services enabled Infoblox to reach another strategic initiative of moving from a webMethods integration server to Dell Boomi.

Products & Services

  • Oracle EBS – Financials, Supply Chain, Manufacturing
  • Oracle RightNow – Service Cloud®
  • Salesforce.com – Sales Cloud, Marketing Cloud, CPQ (APTTUS)
  • Database Support – Oracle, SQL Server, MariaDB
  • Integration Platforms – web-method's Boomi
  • Legacy Web Applications – Java.net
  • Intranet - SharePoint
  • Business Intelligence – Tableau, Business Objects

Business Requirements

  • 24X7 support requirement for global need users (US, EMEA, APAC)
  • Larger focus on strategic projects and priorities by the BSA and IT teams
  • Requirement to move to proactive support
  • Improvement in the knowledge management to avoid dependency on specific people
  • Effective management of IT Resources to avoid performance
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The Solution

  • Managed support from Jade Global for all EBS modules (Financials/SCM), Hyperion and SFDC CRM
  • Efficient DBA Support from Jade Global
  • Jade Global implemented Change Management

The Benefits

  • Reduced IT spend on support and development by 30% in year 1 (Approximately $700k in savings)
  • Ongoing reduction in support by year 2 (Approximately 10% YOY)
  • EBS support and stabilized application support enabled Infoblox to transform its EBS footprint and migrate to Cloud
  • Integration Support – Additional budget to reach strategic initiative to move from webMethods to Boomi
  • Legacy Web Applications – Retiring Web Applications moved to existing IT investments (E.g. Marketing legacy app moved to Salesforce)
  • Scalable and customizable architecture to handle future needs or upgrade
  • Automated synchronization of master data creation
  • Real-time integration and ease of use for multiple entity integrations
  • Improved performance and greater payload
  • Faster, Cost-effective and less maintenance platform

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