SAP branding and market standard design in CSM portal, with a mature ServiceNow ITSM, with multiple integrations, superior communication enhancements and more

About the Client

CallidusCloud is a global enterprise software and SaaS company headquartered in Dublin, California. The company is best known for its cloud-based solutions for sales effectiveness, sales performance management, and Sales Execution (CPQ, CLM) software and services.

CallidusCloud provides Software as a Service (SaaS) solutions for marketing and sales effectiveness. Their suite of solutions includes applications to identify the right leads, ensure proper territory and quota distribution, enable sales forces, automate quote and proposal generation, and streamline sales compensation. Additionally, they offer customer experience monitoring, sales gamification, and learning management, including content authoring.

Client Speak

iconJira integration from ServiceNow has been a challenge for us. We have had two implementation partners working on it and still could not get it into production until we got (Jade Global) involved with this integration a month back. With (their) help, we have figured out the attachment issue bi-directional and many other issues reported by our business users.
On behalf of the Callidus team wanted to thank (Jade Global’s) efforts in getting this integration up and running.icon

- Nita Panda, Sr. IT Project Manager

iconWe are really happy that we are nearing the end of this crucial need for scalability of use in ServiceNow that enables better collaboration access to our teams with engineering.icon

- Babak Nader, Director, Advanced Support, SAP Sales Cloud

Business Requirements & Key implementations

Basic OOTB CSM was already implemented on their ServiceNow instance, but it was not fulfilling their original requirements. Their ITSM was not fully implemented; it was just configured as an Add-on to the CSM suite.

The key requirement was to improve the CSM and ITSM by adding various features and custom-built integrations.

  • Below are the primary areas where the requirements were focused:
    • Customer Experience
    • Operational efficiency
    • Implement Knowledge & Community Management
    • Custom Integrations