At Jade, we unchain innovation leveraging the versatile ServiceNow ITSM platform to deliver an improved employee and customer experience essential for a successful digital transformation.  

In a traditional environment, discrete service management tools create barriers to achieving this goal and you are left with disparate data processes and excessive time and money spent on firefighting.  

Jade helps you adopt robust Service Management strategies and ITIL best practices. To help with this process, Jade uses our accelerator, Jade RightStart, that bundles all learnings and best practices to deliver high-quality services and successful implementations. Jade has delivered more than 200 successful implementations to date. 

ServiceNow IT Service Management (ITSM) is the craft of implementing, managing, and delivering IT management services to meet the needs of an organization. It ensures that the appropriate mix of people, processes, and technology are in place to provide value.  



Strategy & Planning

  • ITIL Process Maturity Advisory
  • Implementation Health-checks
  • Process Consulting
  • Service Design Workshops

Implementation & Development

  • ServiceNow Implementations
  • ServiceNow App Development
  • Platform Upgrade Services
  • Integration Services
  • QA and Testing Services


  • Application Administration
  • Enhancements and Customizations
  • 24*7/16*5/8*5
  • L1/L2/L3 Helpdesk

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Service Offerings

Change Management

Change Management

ITSM’s change management software and its capabilities will help you to assess the risk of every change in advance, and use the change management approval process to ensure that all changes are in

Problem Management

Problem Management

ITSM’s problem management software and its capabilities will help you to minimize the adverse effect of incidents and problems caused by errors in the IT infrastructure and to proactively prevent

Incident Management

Incident Management

ITSM’s incident management software and its capabilities will help you to log, process, manage, and report on the IT issues that adversely affect your end users, IT services, and business.

Knowledge Management

Knowledge Management

Empower End-users, fulfillers, and approvers with searchable Knowledge bases. It boosts productivity by resolving cases and adding new knowledge to address business issues.


Jade’s strength is their professionalism, a strong onshore/offshore model, flexibility and drive to make us successful

Ganesh Shanmukham Manager IT, BI & Integration, Infoblox

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Jade’s latest solutions, success stories, and visions for the future. Explore our insights to discover trends, capabilities, and industry approaches that will transform your business and deliver a fresh perspective.

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