ServiceNow IT Service Management

Transform IT Services using Jade Global and ServiceNow

At Jade global, we Unchain innovation leveraging the versatile ServiceNow platform to deliver an improved employee and customer experience that is essential for successful digital transformation.

In a traditional environment discrete service management tools create barriers to achieving this goal and you are left with disparate data processes and an excessive amount of time and money spent on firefighting.

Jade helps you with adoption of robust Service Management strategies and ITIL best practices. To help with this process Jade uses its accelerator, Jade RightStart, that bundles in all the learnings and best practices to

ServiceNow IT service management is the craft of implementing, managing, and delivering IT services to meet the needs of an organization. It ensures that the appropriate mix of people, processes, and technology are in place to provide value



Strategy & Planning

  • ITIL Process Maturity Advisory
  • Implementation Health-checks
  • Process Consulting
  • Service Design Workshops

Implementation & Development

  • ServiceNow Implementations
  • ServiceNow App Development
  • Platform Upgrade Services
  • Integration Services
  • QA and Testing Services


  • Application Administration
  • Enhancements and Customizations
  • 24*7/16*5/8*5
  • L1/L2/L3 Helpdesk

Service Offerings

Change Mangement
Change Mangement

ITSM’s change management software and its capabilities will help you to assess the risk of every change in advance, and use the change management approval process to ensure that all changes are in line with your change policy

Problem Management

ITSM’s problem management software and its capabilities will help you to minimize the adverse effect of incidents and problems caused by errors in the IT infrastructure and systems, and to proactively prevent the occurrence of

Incident Management

ITSM’s incident management software and its capabilities will help you to log, process, manage, and report on the IT issues that adversely affect your end users, IT services, and business services

Knowledge Management
Knowledge Management

Empower End-users, fulfillers, and approvers with searchable Knowledge bases. It boosts productivity by resolving cases and adding new knowledge to address business issues. Powerful workflow and publishing tools let agents


Jade Global’s latest solutions, success stories, and visions for the future.

Explore our insights to discover trends, capabilities, and industry approaches that will transform your business and deliver a fresh perspective.


Jade Global’s strength is their professionalism, a strong onshore/offshore model, flexibility and drive to make us successful

Ganesh ShanmukhamManager IT, BI & Integration, Infoblox

Contact Jade Global