ServiceNow IT Operations Management (ITOM) Services | Jade

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Enhance your service visibility with effective IT Operations Management (ITOM)

ServiceNow IT Operations Management (ITOM) enterprise delivers a comprehensive and integrated set of ITOM capabilities that build seamlessly on your existing ServiceNow IT Service Management (ITSM) investment.  

It enhances service visibility of IT infrastructure across data centers, and cloud providers work together to deliver business services.  

Overview

ITOM service overview

Strategy & Planning

  • ITIL Process Maturity Advisory
  • Implementation Health-checks
  • Process Consulting
  • Service Design Workshops
ITOM implementation

Implementation & Development

  • ServiceNow Implementations
  • ServiceNow App Development
  • Platform Upgrade Services
  • Integration Services
  • QA and Testing Services
ITOM migration=

Support

  • Application Administration
  • Enhancements and Customizations
  • 24*7/16*5/8*5
  • L1/L2/L3 Helpdesk

Service Offerings

Cloud Management

Cloud Management

ServiceNow Cloud Management solution gets you to the cloud faster by extending our service management approach to your cloud operating model, so you can deliver enterprise-class services faster,
Event Management

Event Management

ServiceNow Event Management consolidates, correlates, and analyzes data from all your monitoring tools to deliver real-time information about the health of business services and IT infrastructure
Operational Intelligence

Operational Intelligence

ServiceNow Operational Intelligence— an add-on application to ServiceNow Event Management—lets IT proactively analyze IT infrastructure to spot issues and prevent service outages.
Discovery

Discovery

ServiceNow Discovery helps create a single system of record for IT infrastructure spanning data centers and clouds.
Service Mapping

Service Mapping

ServiceNow Service Mapping creates and maintains service maps that show the associated mix of IT components and dependencies.
Orchestration

Orchestration

ServiceNow Orchestration automates IT and business processes for operations management, including orchestrating fast remediation of service issues.

Insights

Performance Analytics for IT Operations Management
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Datasheet
Performance Analytics for IT Operations Management
ServiceNow Safe Workplace Suite
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Whitepaper
ServiceNow Safe Workplace Suite
ServiceNow Event Management
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Datasheet
ServiceNow Event Management

Testimonial

Thanks for all your support during these last two years and even before. I would like to tell you that you have made a difference here at ServiceNow and I highly appreciate your teamwork and consistency. Also, I would gladly tell you that the targeted turnaround time was achieved and maintained for both INC and REQ.

Jamal Nasir CISA IT Security and Compliance Manager, ServiceNow

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