ServiceNow IT Operations Management (ITOM) Services | Jade

Enhance your service visibility with effective IT Operations Management (ITOM)

ServiceNow IT Operations Management (ITOM) enterprise delivers a comprehensive and integrated set of ITOM capabilities that build seamlessly on your existing ServiceNow IT Service Management (ITSM) investment.  

It enhances service visibility of IT infrastructure across data centers, and cloud providers work together to deliver business services.  


ITOM service overview

Strategy & Planning

  • ITIL Process Maturity Advisory
  • Implementation Health-checks
  • Process Consulting
  • Service Design Workshops
ITOM implementation

Implementation & Development

  • ServiceNow Implementations
  • ServiceNow App Development
  • Platform Upgrade Services
  • Integration Services
  • QA and Testing Services
ITOM migration=


  • Application Administration
  • Enhancements and Customizations
  • 24*7/16*5/8*5
  • L1/L2/L3 Helpdesk


Thanks for all your support during these last two years and even before. I would like to tell you that you have made a difference here at ServiceNow and I highly appreciate your teamwork and consistency. Also, I would gladly tell you that the targeted turnaround time was achieved and maintained for both INC and REQ.

Jamal Nasir CISA IT Security and Compliance Manager, ServiceNow

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