The ServiceNow HR Service Delivery application improves the employee service experience by automating HR interactions and providing a single platform for all HR service management. 

Jade has experience helping our customers complete the ServiceNow HR Service Management Delivery suite of apps and packages designed to increase HR productivity.

  • Case and Knowledge Management: Standardize how HR prioritizes, routes, and delivers on employee requests and make it easier for employees to get the services they need.
  • Employee Service Center: Provide employees with a well-designed, single source for anythings related to their HR needs.
  • Enterprise Onboarding and Transitions: Orchestrate and automate employee lifecycle events that start with HR but cross into IT, facilities, finance, and legal. Whether you need to speed up information requests, streamline onboarding, or make transitions ridiculously simple, our team will help you personalize the worker experience and end employee frustration.
  • Employee Document Management: Easily manage paperless employee files and set retention rules to support corporate and legal regulations with ServiceNow Employee Document Management.
  • HR Surveys: R surveys let users rate their satisfaction with HR case resolution, and provide management with feedback to improve HR processes, in the non-scoped version of HR. 
  • HR Dashboards and Reports: he HR Dashboards and Reports application provides the HR organization with visual representations of accountability, progress, and performance metrics, and monitors employee satisfaction and status on HR cases in the scoped version of HR.



Strategy & Planning

  • ITIL Process Maturity Advisory
  • Implementation Health-checks
  • Process Consulting
  • Service Design Workshops

Implementation & Development

  • ServiceNow Implementations
  • ServiceNow App Development
  • Platform Upgrade Services
  • Integration Services
  • QA and Testing Services


  • Application Administration
  • Enhancements and Customizations
  • 24*7/16*5/8*5
  • L1/L2/L3 Helpdesk

Service Offerings

Alumni Service Centre

Alumni Service Centre

The Alumni Service Center (ASC) allows you to stay connected with former employees as a result of furloughs and non-employees like volunteers and contractors. The ASC acts as a portal to provide unique content,

Employee Relations

Employee Relations

Because of the sensitive nature of employee relations (ER) cases, there are expectations for tighter security to protect privacy. These aspects make employee relations cases different from standard HR cases.

mEmployee Document Management

Employee Document Management

Easily manage paperless employee files and set retention rules to support corporate and legal regulations with ServiceNow Employee Document Management.

Employee Service Center

Employee Service Center

Employee Service Center provides a single place for employees to quickly and easily get all the HR services they need.

Enterprise Onboarding & Transitions

Enterprise Onboarding & Transitions

Enterprise Onboarding and Transitions, allows you to easily automate onboarding and other employee lifecycle events that span multiple departments.

Case & Knowledge Management

Case & Knowledge Management

Case and Knowledge Management, allows you to standardize the documentation, interaction, and fulfillment of employee inquiries and requests, improving HR efficiency.


Thanks for all your support during these last two years and even before. I would like to tell you that you have made a difference here at ServiceNow and I highly appreciate your teamwork and consistency. Also, I would gladly tell you that the targeted turnaround time was achieved and maintained for both INC and REQ.

Jamal Nasir CISA IT Security and Compliance Manager, ServiceNow

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