ServiceNow HRSD | ServiceNow HR Service Delivery

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Leverage Jade Global’s 10 years of ServiceNow experience to integrate ServiceNow HRSD process automation in your organization’s HR tasks and deliver your employees the experience they deserve.

In the modern workplace, delivering seamless, efficient HR services is crucial to driving employee satisfaction and engagement. ServiceNow HR Service Delivery (HRSD) offers a unified platform that empowers organizations to streamline HR processes, automate workflows, and enhance the employee experience.

By leveraging HRSD and Jade’s 10 years of ServiceNow experience, organizations like yours are improving productivity, reducing costs, and providing their workforce the support they need across their employee lifecycle.

Jade Global as A ServiceNow Partner

11+

Years of Experience

200+

Projects

150+

Clients

250+

Certifications

4.83

CSAT Rating with Customer

6+

Prebuilt Solutions & Accelerators

Key Features of ServiceNow HRSD

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Efficient Case Resolution

Manage and resolve HR inquiries and requests using a structured, automated workflow, ensuring prompt and consistent service delivery.

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Role-Based Assignment

Automatically route HR cases to the right teams based on predefined criteria, improving response times and reducing manual effort.

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Self-Service Portal

Provide employees with a centralized service center where they can access HR services, submit requests, and track the status of their cases from a single, user-friendly interface.

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Knowledge Articles

Equip employees with relevant HR knowledge articles, enabling them to resolve common issues on their own, reducing the volume of inquiries.

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Automated Onboarding

Simplify and automate the onboarding process, ensuring that new hires receive the resources, equipment, and support they need to succeed from day one.

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Seamless Employee Transitions

Manage employee lifecycle events—such as promotions, transfers, or offboarding—with workflows that ensure all necessary actions are completed across departments.

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Employee Career Journey

Let managers support and drive the productivity of their hybrid workforce from anywhere.

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Employee Feedback

Capture and take action on feedback, gain insight, and improve the employee experience.

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Automate Complex Flows

Create connected cross-departmental experiences with pre-configured workflows.

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Centralized HR Knowledge Base

Build and maintain a knowledge base where employees can access HR-related information, policies, and procedures, promoting self-service and reducing HR workload.

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Contextual Search

Use AI-driven search capabilities to deliver relevant articles to employees and HR agents based on the context of their requests or inquiries.

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Unified Interface

Provides a centralized dashboard for HR agents to manage all HR-related tasks, cases, and requests in one place.

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Collaboration Tools

Features such as comments and internal notes allow HR agents to collaborate with colleagues, share insights, and maintain a comprehensive case history.

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Redefined Experience

Make it easy for employees and customers to resolve issues fast and get what they need when they need it.

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Support Experience

Provide intelligent exchanges powered by generative AI and automated resolutions to common issues.

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Employee Experience

Accelerate time to resolution with AI assistance for HR cases

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Case Management

Allow HR agents to instantly view a summary of a case topic, action items, and resolutions taken to date

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Knowledge Management

Create personalized experiences that help resolve inquiries faster with GenAI-enabled Q&A for knowledge articles

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Increased Efficiency

Simplify HR record keeping to support productivity, security, and compliance better.

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Secured Access

Secure all files based on document properties and employee details with a single solution.

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Keep Records Up to date

Move case-related documents from HR Service Delivery to an employee file automatically.

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Real-Time Insights

Monitor and analyze HR service performance with real-time dashboards that provide visibility into case volumes, resolution times, and employee satisfaction.

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KPI Tracking

Measure key HR performance indicators such as case resolution times, service delivery effectiveness, and employee engagement to drive continuous improvement.

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Mobile Access

Enable employees to access HR services, track cases, and view knowledge articles on the go through the mobile-optimized ServiceNow app, enhancing flexibility and engagement.

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Mobile Case Management

Allow HR agents to resolve cases, review requests, and collaborate with team members from their mobile devices, increasing responsiveness and efficiency.

Benefits of Our ServiceNow HRSD Offerings

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Enhanced Employee Experience

Provide employees with an intuitive, self-service experience that empowers them to resolve issues quickly and access the HR support they need without delays.

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Improved HR Productivity

Automate repetitive tasks and streamline HR case management, allowing HR teams to focus on more strategic initiatives that drive organizational success.

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Increased Transparency

Deliver visibility into HR operations and performance with analytics and reporting tools, enabling data-driven decision-making and proactive improvements.

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Reduced HR Workload

Minimize the number of repetitive HR inquiries by leveraging a robust knowledge base and self-service portal, freeing HR teams to address more complex requests.

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Scalable HR Operations

Easily scale HR services as your organization grows with a flexible platform that adapts to your evolving HR needs.

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Centralized HR Data

Store and manage HR information in a single system for easier access, tracking, and reporting.

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Seamless Integration

Connect with other ServiceNow modules and third-party tools for a unified HR ecosystem.

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Compliance & Data Security

Ensure the protection of sensitive employee information while meeting regulatory requirements.

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Customization & Flexibility

Tailor workflows and processes to meet specific organizational needs.

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