Quick and rapid ITSM (Helpdesk) Implementation with a 20% reduction in processing time to fulfill requests

About the Client

Inphi Corporation is a US-based company that produces 10G-800G high-speed analog and mixed-signal semiconductor components and optical subsystems for networking original equipment manufacturers (OEMs), optical module, cloud, and telecom service providers.

Client Speak

iconWe were looking for a partner, but what we got was a colleague. Jade Global experts worked to migrate from an existing tool (RT) to an initial ServiceNow implementation that would allow for future expansion to other groups. A single system of action allows users to track cases and search for knowledge, all within the Employees Service Center. The Go-Live was a success, and we are satisfied with the new ITSM (Helpdesk) solution. Great Job, Jade Global.icon

- Gopi Vemula, IT, Director of Enterprise Applications

Business Requirements and Challenges

Inphi Corporation built an internal system RT for handling IT and other tickets. But with the ever-expanding business and requirements, their system had its limitations and could not meet all the needs. Hence, the organization decided to implement ServiceNow to meet all their complex requirements following ITIL standards and best practices.