How Jade Global helped Infoblox cut down its Overall, IT spend on support and Development of maintaining existing application reduced by 30% in First Year
About the Client
Infoblox delivers Actionable Network Intelligence to enterprises, government, and service provider customers worldwide.
Products & Services
- Core Network Services
- Security
- Cloud Network Automation
Business Challenges
- The vital requirement to free up budget for strategic projects – Migration to Oracle Cloud, re-Implementing Salesforce, etc.
- Vendor Management Overhead - Large Overhead because of managing independent contractors from 10+ Vendors.
- IT Management and IT team involved heavily in day to day support and hence, are not focused on strategic projects.
- Reactive support – End-user dissatisfaction.
- Complex customizations support without any documentation, which is heavily dependent on a few people.
Business Requirements
- 24X7 support requirement for global need users (US, EMEA, APAC)
- A broader focus on strategic projects and priorities by the BSA and IT teams
- The requirement to move to proactive support
- Improvement in knowledge management to avoid dependency on specific people
- Effective management of hosting provider to prevent deployment and performance issues