How Jade Global helped Infoblox cut down its Overall, IT spend on support and Development of maintaining existing application reduced by 30% in First Year

About the Client

Infoblox delivers Actionable Network Intelligence to enterprises, government, and service provider customers worldwide.

Products & Services

  • Core Network Services
  • Security
  • Cloud Network Automation

Business Challenges

  • The vital requirement to free up budget for strategic projects – Migration to Oracle Cloud, re-Implementing Salesforce, etc.
  • Vendor Management Overhead - Large Overhead because of managing independent contractors from 10+ Vendors.
  • IT Management and IT team involved heavily in day to day support and hence, are not focused on strategic projects.
  • Reactive support – End-user dissatisfaction.
  • Complex customizations support without any documentation, which is heavily dependent on a few people.

Business Requirements

  • 24X7 support requirement for global need users (US, EMEA, APAC)
  • A broader focus on strategic projects and priorities by the BSA and IT teams
  • The requirement to move to proactive support
  • Improvement in knowledge management to avoid dependency on specific people
  • Effective management of hosting provider to prevent deployment and performance issues
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