A semicon leader reduces outage, powers innovation and enables problem management framework with Managed Services

A Managed Services Engagement that reduced outage, powered innovation and facilitated problem management framework, auto ticket routing, and more for a semicon leader

About the Client:

The company is based out of Delaware, and it was founded in 1995. The organization has acquired multiple companies, thus expanding its range of products and services. The company's products and services are Data Processing Units, Infrastructure Processors, Security Solutions, Networking, Storage, etc.

Industry: Semiconductors

Business Requirements

The client had various requirements, and they needed global support for different business processes; Quote to Cash, Procure to Pay, Record to Report, and Design to Build being one of the diverse services.

Other Requirements Included:

  • Global Support
  • Business Process – Quote to Cash, Procure to Pay, Record to Report, Design to Build
  • Technology - Oracle ERP, BI& Analytics, Salesforce, Agile PLM, Model N, ServiceNow