Client - Federal Home Loan Bank of San Francisco (FHLBank San Francisco)

Industry - Banking

About the Client

FHLBank San Francisco is a member-driven cooperative wholesale bank that helps local lenders in Arizona, California, and Nevada by providing competitively priced credit products and services. FHLBank operates as an independent corporation headquartered in San Francisco, California.

JadeConnect Solution Integrates Symantec DLP with ServiceNow

Jade Global created a two-way connection and integration between ServiceNow and Symantec DLP using our JadeConnect solution. With on-site and offshore support, Jade creates processes and solutions based on business requirements.

Jade synchronized Integrated DLP alerts to ServiceNow as incidents and created a scheduler to scan the alerts automatically. Email approvals were configured so FHLBank managers could promptly respond and approve incidents. Once approved, quarantined communications are automatically released, and the ServiceNow DLP alerts auto close.

Business Requirements

  • Efficiently track DLP alerts that protect confidential company data from being downloaded, copied, and transmitted
  • The solution should scale to the high number of DLP incidents created daily
  • Easy management of DLP incidents
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Business Challenges


Inability to effectively manage incidents in DLP due to limited tracking capabilities


No built-in automation or approval mechanism to resolve incidents


Regular manual monitoring of DLP alerts required

Multiple manual touchpoints

Multiple manual touchpoints

The security team and IT team disconnect

The security team and IT team disconnect


  • Seamless automated transactions between Symantec DLP and ServiceNow
  • No manual monitoring of Symantec DLP alerts required
  • Easy email approvals by the manager
  • Easy-to-use UI
  • Reports and a Dashboard available to monitor the system

Business Value

As a result of the ServiceNow RPA Integration, there was a significant reduction in manual efforts. FHLBank can now monitor Symantec DLP alerts in real-time. The company experienced reduced time to resolve security incidents and 100% automation of security incident tracking and resolution. The ServiceNow RPA Integration has enabled the business to focus on new projects involving monitoring unwanted security breaches and online activities against company policies in real-time.

About Jade Global

Jade provides enterprise business application implementations, integrations, software product engineering, Cloud services, technology advisory, testing, and managed services. We are headquartered in San Jose, California, with offices in Philadelphia, Pennsylvania, Ogden, Utah, and Dallas, Texas in the US; Toronto and Kelowna, Canada; Pune, Hyderabad, and Kolkata, India; Singapore; and Mexico.

Jade Global is an Oracle Platinum Cloud Select Partner, Salesforce Silver Partner, ServiceNow Silver Partner, and Microsoft Gold Partner. We have additional strategic partnerships with Zuora, Boomi, NetSuite, Tableau, and is a member of the Oracle Cloud Excellence Implementor (CEI) Program.

Jade has been recognized as one of the fastest-growing companies in North America by Inc. 5000 and was featured on the Fastest Growing Private Companies list in the Silicon Valley Business Journal.

I wanted to thank you very much for the hard work and time you put into our last project. It’s always a pleasure working with you on these integration initiatives. Jade Global listened to our requirements to develop a solution that met our exact needs. I really appreciate your willingness to be flexible and exceed expectations when making changes/fixes/enhancements. I look forward to working with you on future projects.

-FHLBank Project Manager

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