Global support & maintenance coverage for complete Boomi Infrastructure

About the Client

Brown Advisory Incorporated operates as an investment management firm. The Company provides capital market advisory, investment strategy, and long-term planning services. Brown Advisory serves clients worldwide.

Brown Advisory is an independent investment management firm committed to delivering a combination of first-class performance, strategic advice, and the highest level of client service with offices in Austin, Baltimore, Boston, Charlottesville, Carolinas, Delaware, London, New York, Norfolk, Richmond, Singapore, and Washington, D.C. The firm’s institutional and private clients are based in 50 states, and more than 39 countries and territories are served by over 700+ colleagues worldwide, all of whom are firm equity owners.

The Challenges

  • The existing support team/provider could not provide round the clock support to all international locations.
  • Support was highly dependent on a few personnel, and the process was unable to run efficient global support operations.