Advanced ServiceNow Capabilities for a Healthcare Provider

Automated IT helpdesk manual processes, Improved user experience and satisfaction, Data security, and advanced ServiceNow Capabilities for a Healthcare Provider.

About the Client

Satellite healthcare provides CKD patients a range of dialysis options with a focus on making their lives the best they can be. Satellite Healthcare supports advancing patient care through close partnerships with organizations that promote CKD awareness and wellness as well as research and education. Their centers include:

Satellite Healthcare Centers: Patient-friendly dialysis centers offering hemodialysis and nocturnal hemodialysis.

Satellite WellBound Centers: With a focus on individualized care, WellBound Centers provide training and support for patients performing dialysis at home – peritoneal dialysis, home hemodialysis and home nocturnal hemodialysis. They also offer pre-dialysis patient wellness education programs.

Client Speak

iconJust wanted to say that the Functional reviews given in the last two meetings have really highlighted the effort (the) team has put into this over the last few months, so a big thanks for all your work, keep it up, we are getting close to the finish line.
Fantastic effort by the Jade team, thank you. icon

- Andrew Woodward IT, Director of Enterprise Applications

Business Requirements and Challenges

Satellite Healthcare had implemented ticketing system for IT in ServiceNow Express version. This involved the following:

  • Incident Management
  • Service Catalog
  • Request Management
  • Change Management

But they were facing multiple challenges using the built system. Also, apart from IT, they were looking to expand ServiceNow at the enterprise level for ex. Human Resources, Compliance, Legal etc. Being their ServiceNow implementation partner, IT CIO asked Jade Global to re-evaluate and re-assess their implementation and provide them with a roadmap.