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From IVR to AI: How Virtual Agents Are Transforming Voice Infrastructure

Interactions across the industries are becoming more human-like, intelligent, and scalable due to AI-powered virtual assistants. This blog explores the shift from IVR (Interactive Voice Response)…

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By Madhura Jadhav

CPQ

Evolving CPQ Tests with AI: The Salesforce Revenue Lifecycle Management Blueprint

The way businesses handle their revenue processes is evolving as a result of Salesforce's shift from …

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By Deepa Joshi

Cracking the Code

Cracking the Code: How Generative AI Solves Real-World Test Case Generation in Salesforce CPQ

Generative AI is transforming Salesforce QA automation, especially in complex environments like Salesforce CPQ. Although automated test case generation seems like a promising concept, its real-…

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By Deepa Joshi

Desktop

Why Your AI Project Will Probably Fail (And How to Make Sure It Doesn't)

Last week, I sat across from a CEO who'd just pulled the plug on a $2 million AI initiative. "We had the best tech, hired top talent, but somehow... nothing worked," he said, shaking his head.…

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By Vinit Verma

CTPE

Transforming the Enterprise Intranet: How Copilot and Agentic AI Are Turning SharePoint into a Smarter, More Human Digital Workplace

Traditional intranet systems are no longer sufficient to meet the needs of modern businesses. Companies are turning to AI-powered intranets to drive productivity, automate processes, and enhance…

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By Kalakrishna Rudrabhatla

Desktop

Balancing AI Productivity with Human Experience: A Leadership Guide

Key TakeawaysAI boosts speed and efficiency, but can harm user experience if misused.Leadership must focus on human-centered AI—balancing automation with…

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By Manoj Machiwal

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