This case study highlights the remarkable journey of an American Cloud Computing and Virtualization Company that harnessed the power of integrated billing data and customer-centric strategies to elevate its business landscape. With help of Jade Global, the company seamlessly transitioned from license-based models to subscription services.
Industry: American Cloud Computing and Virtualization Technology Company
About the Client
The client is an American cloud computing and virtualization technology company headquartered in Palo Alto, California. They were looking to transition their business model from license-based to subscription-based licenses, focusing on harnessing the advantages offered by cloud computing and virtualization technologies.
SAP BRIM Solution Offered by Jade
- Implemented SAP BRIM functionality from S/4 HANA 2020.
- Offered Subscription Order Management features, including product bundles, contract management, and order decomposition.
- Streamlined billing processes through Convergent Invoicing, incorporating billing cycles, re-rating, discounts, and customer invoice generation.
The Tech Company partnered with Jade Global to find solutions for the following business requirements:
- A robust solution was needed for seamless migration from license-based to subscription-based licenses, ensuring smooth contract-to-cash processes.
- Automating legacy CRM and e-commerce portals ensures a cohesive and streamlined customer experience.
- Customized solutions were required to handle complex pricing structures, including discounts, one-time charges, and prepaid options.
Business Benefits Achieved
- 20% Revenue Boost Integrated billing data and enhanced visibility led to an impressive 20% increase in revenue per customer, cementing the strategy's success.
- Reduced Manual Effort Automation significantly reduces the need for manual tasks, minimizing human errors in billing and enhancing operational efficiency.
- Enhanced Future Readiness The implemented solution enables seamless adaptation to high volume and usage-based SaaS business models, ensuring scalability and preparedness for future growth