Automation-Driven SAP Managed Services
The new digital business models call for high SAP system availability, data security and quick resolution time. The pressure on Application Maintenance is every increasing. Our approach to SAP Managed services leverages Intelligent Automation technology to enhance service. We begin with a detailed analysis of your Support-ticket volumes, type, categories, and severity can help identify the potential areas of automation. We have a repository of ready-to-deploy bots that can manage Service requests, simple configurations, monitoring, and testing. We also leverage self-help and self-heal solutions to reduce the resolution time by 25 to 30%. User experience is enhanced with conversational agents available 24x7. This improves our commitment to SLAs and continuous improvement.
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