Automation-Driven SAP Managed Services
The new digital business models require high SAP system availability, data security, and quick resolution time. The pressure on Application Maintenance is ever-increasing. Our approach to SAP Managed Services leverages Intelligent Automation technology to enhance service. We begin with a detailed analysis of your Support-ticket volumes, type, categories, and severity which can help identify potential areas of automation. We have a repository of ready-to-deploy bots that can manage Service requests, simple configurations, monitoring, and testing. We also leverage self-help and self-heal solutions to reduce the resolution time by 25 to 30%. The user experience is also enhanced with conversational agents available 24x7, which improves our commitment to SLAs and continuous improvement.
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