Case Study: Salesforce CPQ Implementation for Magento Commerce

About the Client

Magento Commerce is the leading provider of cloud commerce innovation to merchants and brands across B2C and B2B industries. Magento Commerce boasts a strong portfolio of cloud-based omnichannel solutions, empowering merchants to successfully integrate digital and physical shopping experiences.

Business Challenges

  • Product feature selection was a herculean task
  • Incorrect products were bundled together
  • Inconsistency in pricing and discounts
  • Subscription pricing and terms were hard to be determined
  • Lack of a single flow or process from quoting till contracting
  • Renewals and amendments were chaotic with no proper record
  • Need for online signatures and contract approvals

Business Requirements

  • Understand product lines, products, products features and configure it in CPQ
  • Set up pricing methodologies and rules for standalone, bundled, one-time and subscription products as per business needs
  • Transform 60 odd Conga templates into quote templates, based on different business cycles
  • Quote templates to support multi-lingual. Transform existing quote data into CPQ quotes & contracts
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The Benefits

  • Simple amendment process with co-termination facilities
  • Customizable quote templates
  • Validations to prevent users from selecting products incorrect product combinations
  • Eliminated data entry errors

The Solution

  • Easy product and feature selection
  • Automated price and subscription term calculations with no errors in pricing
  • Single streamlined process from Opportunity to Contract Approval
  • Automated renewals
  • Discount approvals
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