This QA test automation success story, accomplished by Jade Global for its client, unveils a transformative journey where innovation met necessity. Faced with production quality issues, testing overheads, and QA vendor management challenges, the client turned to Jade Global for strategic IT expertise.

Industry: Transportation & Food Delivery

About the Client

Pioneering urban mobility, this client has emerged as the forefront brand in ride-hailing services, food delivery, and freight transport globally. With innovative digital platforms, it has revolutionized transportation convenience, seamlessly connecting riders with drivers. Headquartered in San Francisco, the company spans approximately 70 countries and operates in over 10,500 cities worldwide.

Key Business Challenges

As a strategic IT partner, Jade Global has supported multiple projects for this client. For this project, the client sought Jade Global's expertise to address pressing challenges in Enterprise Application Testing and QA, requiring prompt and practical solutions.

Production Quality Issues: The absence of a structured QA process led to critical production quality issues

Testing Overheads QA processes were not streamlined as different teams, operating under multiple organizational structures, were independently executing testing.

Difficulty in QA Vendor Management Testing resources and setups from multiple vendors were raising collaboration and communication challenges, leading to underutilization or duplicate purchases of licenses and tools.

Lack of Documentation Business flows were not properly documented, leading to inefficiencies in understanding and execution.

Solutions Offered by Jade Global

To address testing and QA disorientation faced by the client and prevent budget and schedule deviations, Jade Global focused on centralizing and automating the testing process. Thus, Jade Global created a Testing Center of Excellence for the client that included the following solutions:

  • Established a dedicated Salesforce Org (1) for the client's one organizational segment to tackle its specific testing challenges.
  • Initiated the regression testing automation for Org 1 to streamline the testing process for repetitive test scenarios.
  • Customized a framework according to client's requirements to seamlessly integrate with the company's unique workflows and business processes.
  • Integrated the Salesforce Org 1 with the Copado Framework to achieve compatibility with existing tools and frameworks, fostering a cohesive testing environment.
  • Replicated the successful testing process of Salesforce Org 1 and created Salesforce Org 2 for another organizational segment. This ensured the implementation of a standardized testing approach across multiple administrative units.
  • Successfully automated testing for both 1 and 2 Salesforce Orgs, reducing manual efforts and enhancing testing speed.
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