Industry: Equipment Sales and Distribution
Key Technologies: Boomi AI Agent Studio, Documoto, Smartequip eCommerce, Snowflake
About the Client
Multiquip, a leading name in equipment sales and services, faced a growing challenge. With over 500 equipment manuals, the traditional method of manually identifying parts had become slow, inefficient, and prone to errors. Multiquip needed a solution that could streamline this process and help their sales teams respond faster and more accurately to customer requests.
Business Requirements
To solve these challenges, Multiquip needed:
- AI-Powered Solution: A system that can recognize slang industry language and technical industry terms at the same level, helping users quickly locate the right parts.
- Data Integration: A streamlined integration between platforms like Documoto, Smartequip, and Snowflake, ensuring easy access to parts data from one central location.
- Phased Approach: A gradual implementation that would allow Multiquip to see results early while working towards complete automation.
Key Use Cases Delivered
- Faster Parts Identification: The AI-powered solution reduced parts lookup time, allowing customers to save significant time.
- Intelligent Data Retrieval: By connecting to multiple data sources, the solution ensured that the right parts were found every time, without errors.
- Handling Industry-Specific Language: The AI agent was trained to understand and work with common industry terms and slang, which improved communication between parts sales support and customers.
The Solution
Jade Global partnered with Multiquip to design and deploy an AI-powered solution using Boomi AI Agent Studio. The goal was to create an intelligent Sales Agent that could understand both industry jargon and customer queries, making it easy to quickly find the right part.
Features of the Solution:
- Phased Rollout: The solution was implemented by Jade Global implemented in phases, starting with basic data integration, moving to understanding slang terms, and finally developing user interfaces that could be used both internally and externally.
- Integration: We connected Boomi AI Agent Studio to systems like Documoto, Snowflake, and Smartequip, ensuring that the AI agent could access real-time, accurate parts data.
- Optimization for Production: Jade Global fine-tuned the solution to work seamlessly with specific terminology, ensuring a smooth experience for both internal teams and customers, while maintaining strong security measures.
Business Benefits Achieved
- Improved Sales Efficiency: The Al Sales Agent reduced parts lookup time from hours to minutes, significantly speeding up the sales process.
- Scalability: The phased approach allowed Multiquip to achieve measurable results early, making it easier to scale the solution across the organization.
- Better Customer Experience: With faster and more accurate parts identification, customers received better service and quicker responses.
- Increased Revenue: By automating the process, Multiquip reduced manual work, leading to freeing up valuable resources and re-purpose them to facilitate outbound calls focusing on cross/upselling to the benefit of our customers.
With over 500 equipment manuals and parts information spread across multiple systems, quickly identifying the right parts has become a growing challenge for our teams. Jade Global partnered with us to design and deploy an intelligent Sales Agent powered by Boomi AI Agent Studio that understands both industry jargon and customer queries, making parts identification faster and more accurate. By integrating data across our critical platforms, the solution significantly reduced lookup times, improved sales efficiency, and enhanced the customer experience. Jade Global's expertise, collaborative approach, and focus on delivering measurable business outcomes made them a trusted partner throughout our transformation journey.
Michael Hankenbr
SVP of IT
Multiquip
Download Case Study
Related Section
