Client: ACT - Advance Call Center Technologies

Industry: Consumer Industry – Outsource Services

About the Client

ACT Provides contact center and back-office support services. The company offers sales service, customer service, fraud, dispute management services, claim to process, and a wide variety of other programs and custom services, enabling companies to get tailored outsourcing services.

Products & Services

  • Sales Support
  • Cross-Sell/Upsell
  • Customer Courtesy
  • B2B/Commercial Service
  • Multi-Channel Customer Service
  • Relationship Management
  • Account Services

Business Requirements

  • Migration from QuickBooks to Oracle ERP Cloud Financials.
  • Implementation of Oracle Cloud Financials and Procurement.
  • Data transfer from Legacy system to Oracle Cloud.
  • Integration with Bank and PBCS.
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Business Challenges

Business users didn’t have experience in Oracle Cloud technology

Business users didn’t have experience in Oracle Cloud technology

Implement the Approval process for Journals, Purchase Requisitions, and Payables Invoices.

Implement the Approval process for Journals, Purchase Requisitions, and Payables Invoices.

Streamlined complete end-to-end business processes

Streamlined complete end-to-end business processes

Scalable Cloud platform and trained internal team.

Scalable Cloud platform and trained internal team.

The Solution

  • Implemented Oracle Cloud ERP Financials and Procurement, including Self-Service Procurement.
  • Implemented Cloud best practices for ACT business.
  • Migrated data from QuickBooks to Cloud.
  • Provided training for business users/end users to work effectively with the cloud.
  • Implemented Intelligent Document Recognition (IDR) and Punchout Catalog.

The Business Benefits

  • Streamlined complete end-to-end business processes.
  • Scalable Cloud platform with trained internal team.
  • More sustainable solution, elastic with business growth.
  • Utilized Oracle Cloud ERP’s standardized business processes to enhance and create efficiencies in operational and financial reporting capabilities.
  • Implemented Oracle IDR process, reducing invoice process cycle times.

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