Achieve next level of digitization with Oracle Cloud Managed Services
Are you looking for continued support after the migration process? Are you looking at services beyond just migration that are designed to help your organization realize the maximum ROI? Jade’s expertise helps you run your day-to-day operations on Cloud ERP without cause for worry.
Our gold, silver, or bronze support models manage the cloud ERP needs of our customers. Once the customer migrates to cloud ERP, an initial period of support, stabilization, or adoption requires handholding, and user training as well as delivering some critical business operations reporting requirements that might have been missed in the initial implementation. With substantial experience in supporting ERP systems, we understand critical needs and transform them to a cloud ERP-specific model.
We Offer Three Models Based on the Unique Needs of Our Clients:
Gold Support Highlights (Useful for Global Operations team to adopt to cloud at laser speed) - 24x7 Coverage for all priorities, Complex Reports Development, Users training and hand holding
Silver Support Highlights (Useful for Global Operations teams to get highest level of support at optimized pricing) - 16X5 Coverage, On Call Priority 1 support 24x7, Complex Reports Development, 24x7 coverage during month end or critical business events period
Bronze Support (Usually for small size organization) - 8x5 Support, 24x7 P1 Support, Sustaining operations support
| Services Model | Bronze | Silver | Gold |
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| Technical Support via Live Chat |  |
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| 24x7 Coverage |  |
Only for P1 | P1 and P2 |
| Complex Report Development | |
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| Configurable Support model by Geo and Business Process | |
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| Minor report Development | |
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| Month End Support | |
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| Single Point of Contact | |
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| Application Administration (User Security and Oracle Service) | |
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| Integration Support | |
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| Monthly Patching and Upgrade Support (Test Automation Build In) | |
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| Enhancements Supports | |
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| User Training | |
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Benefits
Some of the key business challenges include:
- Increased adoption to Cloud ERP for all business users, enabling single source of truth and reporting for Management
- Optimized support coverage based on your business operations demand
- Elasticity in the skills – Jade has complete set of Oracle Cloud Resource skill sets including SAAS, PAAS and IAAS globally
- Comprehensive Services – Our cross-ISV and cross-functional offerings complements Oracle both on-prem and cloud with our other solutions including salesforce.com, ServiceNow, Zuora, Microsoft, Snowflake, Dell Boomi to provide one of the most comprehensive managed services offerings. Customers love “one back to pat” approach for their services
- Pay only for what you really need - Price Efficiencies which CFO love
- World-Class Expertise – Along with other service offerings we provide strong expertise to guide the customers towards faster resolution
- Automated regression testing enabled by Xenon - Worry free Environment even after regular upgrades and patches applied on Oracle Cloud ERP platform. (Good Night Sleep for IT Operations Management Team)
- Focus on ongoing training, problem management reduces reoccurring issues and shifts focus from keeping the lights on to value added enhancement
Why should you choose Jade?
Get the right solution tailored to your business requirements – be it a module implementation, hybrid implementation or reimplementation
- ISO 27001 and ISO 20000) certified provider for all support operations
- Global support Coverage (24x7, 16x5) - Catered to customers business need
- Our large Knowledge base supporting Cloud ERP - It means faster and price efficient operation for you
- Understand the true cost of operations, rather than one-time migration, our model provides guaranteed support in addition to do one-time migration to cloud ERP
- Get a tailored roadmap for your organization- It differs if you are retail or Manufacturing or Software business, use our expertise to help you!
- Self Fund your cloud ERP project by using us for long term support of Cloud ERP
Insights
Jade Global’s latest solutions, success stories, and visions for the future. Explore our insights to discover trends, capabilities, and industry approaches that will transform your business and deliver a fresh perspective.
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