It is projected that by 2030, the revenue of the global automotive industry will approach $9 trillion, with new vehicle sales contributing 38% of this amount. Over the next eight years, there are expected to be significant advancements in automotive technology. Based on current estimates, battery-electric vehicles are anticipated to make up 20% of all cars sold. (carsurance.net)
Are you struggling to manage IT services and business processes within your organization?
ServiceNow offers a powerful cloud-based platform that provides IT Service Management (ITSM) and business process automation solutions. Unlike other industry implementations, ServiceNow ITSM is highly versatile and can be deployed for a wide range of solutions across different departments within an organization, such as IT, HR, customer service, and security. With ServiceNow, you can streamline incident management, problem management, change management, asset management, and service catalog management, all in one place.
Imagine being able to easily manage all your IT services and business processes with a single, comprehensive platform. With ServiceNow, you can increase efficiency, reduce costs, and improve the overall productivity of your organization.
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ServiceNow ITSM and Integration Services in Automotive
Considering the growing market of automotive industry, ServiceNow ITSM can smartly penetrate the sector considering its highly customizable and configurable features and avail some automotive centric and tailor-made practices. Service now IT can also integrate with other third-party tools and applications, allowing for seamless data transfer and collaboration across teams. Some of the practical integration of ServiceNow ITSM can be done with below industry specific software’s:
- Automotive ERP software for inventory management, quality control, and production planning.
- Connected car software for monitoring and controlling some essential car parameters and porting the data on to ServiceNow for further processing.
- ADAS (Advanced driver assistance systems) used as one of the pioneer platforms used across sector for R&D around parking, driving assistance, camera integration, motor control etc.
- Autonomous driving software for producing driving simulation situations in addition to for navigating, controlling and operating vehicles etc.
- Automotive intelligence software for wirelessly updating new capabilities and abilities all through the life of a car.
How ServiceNow ITSM can be used in Automotive Industry
ServiceNow ITSM offers a powerful solution for the automotive industry, providing a comprehensive platform for managing various aspects of the industry. Organizations can use ServiceNow ITSM to streamline processes, reduce costs, and improve customer satisfaction across multiple areas, including vehicle maintenance and repair, warranty and claims management, dealer and supplier management, and customer service management. Additionally, with the increasing number of connected cars on the road, ServiceNow ITSM offers powerful capabilities for managing these vehicles, including monitoring performance data, managing software updates, and providing support to customers. With ServiceNow's real-time tracking, reporting, and analytics capabilities, organizations can gain insights into their operations, identify areas for improvement, and drive continuous improvement in the automotive industry.
Vehicle Maintenance and Repair Management
Vehicle maintenance and repair management is a critical aspect of ensuring that vehicles remain in good working condition and perform optimally. Keeping track of when a vehicle needs to be serviced, managing repairs and tracking the progress of repairs can be a challenging and time-consuming process. Fortunately, ServiceNow ITSM offers an effective solution to streamline the entire vehicle maintenance and repair process, making it more efficient and convenient.
With ServiceNow, organizations can easily schedule maintenance appointments for their fleet of vehicles, allowing them to stay on top of vehicle maintenance and prevent potential issues before they become major problems. The platform's automated scheduling capabilities can help to ensure that vehicles receive regular maintenance at appropriate intervals, reducing the risk of unexpected breakdowns and prolonging the lifespan of the vehicles.
Warranty and Claims Management
Warranty and claims management is an essential aspect of after-sales service and customer support for any product manufacturer or service provider. It involves managing warranty coverage, processing claims, and resolving them in a timely and efficient manner. ServiceNow ITSM provides a robust solution for warranty and claims management that can help organizations automate their claims processes, track warranty coverage, and resolve claims quickly and effectively.
One of the key benefits of using ServiceNow ITSM for warranty and claims management is the ability to track warranty coverage. The platform enables organizations to create a comprehensive database of warranty coverage for each product they offer, including the terms and conditions of the warranty. This makes it easy for service agents to quickly verify whether a product is covered under warranty or not, reducing the need for manual verification and improving the overall efficiency of the claims process.
Dealer and Supplier Management
Dealer and supplier management is an essential component of supply chain management for any business that relies on dealers and suppliers to source and distribute goods and services. Effective management of these relationships can help organizations optimize their supply chain, reduce costs, and improve overall efficiency. ServiceNow ITSM provides a comprehensive solution for dealer and supplier management, allowing organizations to streamline their processes and improve their relationships with dealers and suppliers.
One of the key benefits of using ServiceNow ITSM for dealer and supplier management is the ability to track inventory levels in real-time. The platform enables organizations to monitor their inventory levels, including stock levels at dealers and suppliers, and receive alerts when inventory levels fall below a certain threshold. This helps organizations to manage their inventory more efficiently, ensuring that they have the right products available when customers need them.
Customer Service Management
Customer service is a critical aspect of any business, and the automotive industry is no exception. Effective customer service can help organizations improve customer satisfaction, increase loyalty, and drive sales. ServiceNow ITSM provides a comprehensive solution for customer service management that can help organizations manage customer inquiries and complaints and improve their overall customer service experience.
One of the key benefits of using ServiceNow ITSM for customer service management is the ability to provide support through multiple channels. ServiceNow ITSM enables organizations to offer customer support through phone, email, and chat, allowing customers to choose the channel that best suits their needs. This helps organizations to provide a seamless and personalized customer service experience, improving overall customer satisfaction.
Connected Car Management
As the number of connected cars on the road continues to grow, managing these vehicles and ensuring their optimal performance is becoming increasingly important for the automotive industry. ServiceNow ITSM provides a powerful solution for managing connected cars, enabling organizations to monitor vehicle performance data, manage software updates, and provide support to customers.
One of the key benefits of using ServiceNow ITSM for managing connected cars is the ability to monitor vehicle performance data in real-time. This includes data related to engine performance, fuel consumption, tire pressure, and other vital metrics. By monitoring this data, organizations can identify potential issues with vehicles before they become major problems, enabling them to take proactive steps to improve vehicle performance and avoid costly repairs.
ServiceNow ITSM Assistance in EV Market
Considering the growing market and trend of EV and e-mobility, ServiceNow ITSM can be highly effective around the arguments below. BMC Remedy and Broadcom via CA Technologies are already working with auto giants for ITSM implementation. However, below are the listed points around which ServiceNow can dominate the EV sector.
Jade Global in ServiceNow ITSM Implementation Around Automotive Sector
Jade Global recently engaged with India subsidiary of one German automotive manufacturing giant engaged with automobiles. They deal with different portions i.e., Components, Warranty, Sales and Services. It offers more than 25 models to its customers via 225 plus dealership facilities.
Jade’s solution to the partner was:
- Jade Global proposed a solution based on Service Management (ITIL) methodology.
- Proposed a structured team consisting of a team of Level 2 and Level 3 Support 2 Associates and 1 SDM.
- WhatsApp gold integration to send messages to the dealer who raises the ticket.
- Chinese Language integrated in the system for Taiwan Domain.
- Popup added in the system for regular updates to the dealer.
ServiceNow ITSM provides a robust platform for managing various aspects of the automotive industry, including vehicle maintenance and repair, warranty and claims management, dealer and supplier management, and customer service management. As the number of connected cars on the road continues to grow, ServiceNow also offers powerful capabilities for managing these vehicles, enabling organizations to monitor performance data, manage software updates, and support provided to customers. With ServiceNow's real-time tracking, reporting, and analytics capabilities, organizations can streamline their operations, reduce costs, and improve customer satisfaction. By leveraging ServiceNow's comprehensive solution, organizations can stay ahead of the competition in the automotive industry and deliver exceptional experiences to their customers.
Visit Jade’s website to know more: https://www.jadeglobal.com/servicenow/it-service-management