Leverage Jade Global’s 10 years of ServiceNow expertise for integrating ServiceNow DEX in advancing digital experiences for your employees.
ServiceNow Digital End-User Experience(DEX) is designed to enhance productivity, satisfaction, and engagement by providing personalized, seamless, and efficient experiences for end-users. By leveraging advanced automation, AI-driven insights, and self-service capabilities, ServiceNow digital end-user experience (DEX) enables organizations like yours to improve IT support and services across digital platforms.
Does Your Organization Need ServiceNow DEX?
ServiceNow DEX is ideal for organizations seeking to improve their employee digital experience, increase efficiency, and enhance the overall quality of IT services. This offering is particularly valuable for IT leaders, support teams, and businesses focused on digital transformation.
Jade Global as A ServiceNow Partner
10+
Years of Experience
200+
Projects
150+
Clients
250+
Certifications
4.83
CSAT Rating with Customer
6+
Prebuilt Solutions & Accelerators
Key Features of ServiceNow DEX Solution
- Tailored user interfaces based on roles, preferences, and job functions.
- Unified access to apps, services, and support from a single platform, enabling seamless workflows and task management.
- AI-powered virtual agents that provide 24/7 support to resolve common issues quickly.
- Knowledge management portals that offer users the ability to find answers to common questions.
- Automated workflows and service catalogs that allow users to request services or equipment easily.
- AI and machine learning capabilities to predict and prevent IT issues before they impact users.
- Proactive monitoring and alerts to help IT teams resolve potential problems faster.
- End-to-end visibility into device performance and service health to optimize support efforts.
- Integration with mobile, desktop, and other devices to ensure a seamless experience regardless of the platform.
- User-friendly mobile apps that allow users to request help, check status updates, and access support on the go.
- Real-time monitoring and reporting of user devices to improve system performance and user satisfaction.
- Advanced analytics to measure and monitor user satisfaction, application performance, and IT service delivery.
- Dashboards that provide insights into user feedback, system performance, and common issues for better decision-making.
- Sentiment analysis to gauge employee satisfaction and identify areas for improvement.
Business Benefits of ServiceNow DEX Solution
Improved Productivity
Faster problem resolution and access to tools and services ensure that employees spend less time on IT-related issues and more time on their core tasks.
Higher Employee Satisfaction
Personalized and proactive support leads to a more satisfying digital experience, resulting in higher employee morale and retention.
Operational Efficiency
AI and automation reduce the burden on IT support teams, enabling them to focus on strategic initiatives while minimizing downtime for end-users.
Cost Savings
By preventing issues, optimizing resources, and enabling self-service, organizations can reduce operational costs while improving service quality.
Insights
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