Fragmented processes, delayed resolutions, and lack of visibility into service operations are common challenges businesses face without a well-implemented Customer Service Management (CSM) solution. These inefficiencies can lead to dissatisfied customers and missed growth opportunities.
Jade Global’s ServiceNow CSM services can help you adopt an integrated approach and intelligent automation to streamline your service workflows, enhancing resolution times and customer experiences at your organization. As a ServiceNow Elite Partner, we help you transform your customer service into a strategic advantage, ensuring satisfaction and long-term loyalty.
Jade Global as a ServiceNow Elite Partner
11+
Years of Experience
200+
Projects
150+
Clients
250+
Certifications
4.83
CSAT Rating with Customer
6+
Prebuilt Solutions & Accelerators
Our ServiceNow CSM Offerings
Unified Customer Service Experience
Deliver consistent and efficient customer interactions with ServiceNow’s unified platform. Engage across multiple channels—email, chat, phone, and social media—while empowering customers through self-service portals to access answers, request services, and track cases seamlessly.
Intelligent Case Management
Streamline case resolution with automated routing, smart workflows, and sentiment analysis. These tools ensure cases are directed to the right team, minimize errors, and enhance understanding of customer emotions for improved service outcomes.
Proactive Problem Resolution
Stay ahead of issues with predictive analytics and a centralized knowledge base. Address problems before they escalate, providing agents with the tools and insights to resolve cases efficiently and proactively.
Enhanced Agent Productivity
Boost agent efficiency with a modern workspace, AI-powered automation, and generative AI tools like Now Assist for summarizing conversations and generating knowledge articles. Equip your team to resolve cases faster while improving customer satisfaction.
Customizable Service Delivery
Adapt to unique customer needs with tailored service catalogs and flexible workflows. Handle everything from simple inquiries to complex issues with customizable processes that ensure efficient and responsive service.
Comprehensive Reporting and Insights
Track performance with real-time analytics and dashboards. Collect customer feedback, analyze trends, and leverage actionable insights to improve service delivery and drive better outcomes continuously.
Benefits of ServiceNow CSM
- Improved Customer Satisfaction: Deliver faster, more accurate responses to customer inquiries and issues, enhancing overall satisfaction and loyalty.
- Increased Efficiency: Automate repetitive tasks and streamline workflows to improve operational efficiency and reduce manual intervention.
- Enhanced Visibility: Gain a comprehensive view of customer interactions and service performance, enabling better decision-making and continuous improvement.
- Scalable Solutions: Scale your customer service operations easily with ServiceNow’s flexible and robust platform, adapting to growing business needs and changing customer expectations.
Insights
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