Jade Global provides 24*7 Workday Application Support Services to a global technology company to manage a vast backlog of support tickets and significantly reduces resolution time

Supporting their Support Function

The company needed enhanced support for their incoming requests from Workday to other systems, and they needed a system that they can rely on and trust. They wanted complete visibility into client requests and issues, including current work items, open issues, and request completion rate. It also tracks (in near real time) incoming data transmissions from other systems via public APIs and consolidates these messages into one central queue for review.

• To support the incoming Workday HR requests to provide support
• Manage daily data transmissions between third party systems from/to Workday
• Provide support to other recruiting and legacy HR data apps used by client teams