Client: Global technology company with services including ride-hailing, food delivery, package delivery, courier and freight transportation
Challenges: Tackling with Ticket Backlogs
They needed (in near real time) incoming data transmissions from other systems and the ability to consolidate these messages into one central queue for review. These were marred by,
- High-resolution time
- Huge Backlog of Workday tickets
- Unavailability of round the clock coverage as well as extended support
Learn how Jade Global helped.