Jade Global provides 24*7 Workday Application Support Services to a global technology company to manage a vast backlog of support tickets and significantly reduces…

Client: Global technology company with services including ride-hailing, food delivery, package delivery, courier and freight transportation

Challenges: Tackling with Ticket Backlogs

They needed (in near real time) incoming data transmissions from other systems and the ability to consolidate these messages into one central queue for review. These were marred by,

  • High-resolution time
  • Huge Backlog of Workday tickets
  • Unavailability of round the clock coverage as well as extended support

Learn how Jade Global helped.