Empowering Telecom Company: Implementing Innovative Service Management Experience for 5G-as-Service | jadeglobal

Empowering Telecom Company: Implementing Innovative Service Management Experience for 5G-as-Service

About the client

The client is the industry’s first fully managed private wireless service. Their unique offering is a turnkey solution where they plan, design, build and operate the network with our state-of-the-art cloud-based solution. The company has its next-generation Security and Service Operations Center (SSOC) – a highly secure command and control centre equipped with artificial intelligence and machine learning based setup to dynamically respond to trouble. They have a dedicated team of technical experts who use these state-of-art tools to proactively monitor and manage customers private wireless network end-to-end.

Industry: Telecom, Telecom Construction

Business Challenges

  • Greenfield implementation, so no existing customer base
  • No existing hierarchy for the customer or partners
  • Lack of experience and lack of clarity on process made it difficult to design the solution
  • All the entities were developed from scratch, all the attributes were discovered and created for the first time