
Meet Jade Global’s ESM Experts - Preparing your ServiceNow-powered business to be AI-ready
ServiceNow is helping enterprises become more efficient, but are you ready for the next leap? Between rising costs, quick time-to-market goals, and the push for AI readiness, success depends on having clean, connected, and trusted data.
For over 11 years, more than 150 businesses have trusted Jade Global to deliver lasting value. Our ServiceNow experts know the platform inside and out, and we focus on enabling data integrations, data readiness, and data sanity—the foundation of AI success—while delivering solutions quickly, efficiently, and at a fair price.
Meet us at Jade’s booth at World Forum 2025 to explore how we help you:
- Unlock specialized ServiceNow expertise across ITSM, ITOM, CSM, CRM, ITAM, HRSD, and HCLS.
- Accelerate transformation with a blended onshore–nearshore–offshore model for speed, precision, and cost control.
- Lay the groundwork for AI-driven outcomes by ensuring your ServiceNow ecosystem is future-ready.
Schedule a Meeting at the Booth
Join us at booth to secure your spot for Jade Global's Exclusive Happy Hour.
Wednesday, October 29, 2025 - 5:30pm ET
Kahlo Restaurant, 525 W 29th St, New York, NY 10001
Meet Our ServiceNow Experts

Kent Moddelmog
Vice President and Service Line Leader | ESM | ServiceNow

James Burson
Sr. Director - Delivery | ESM | ServiceNow
Our ServiceNow Track Record You Can Count On
11+
Years
150+
Clients
250+
Certifications
4.83
CSAT Rating
Industries



Jade Global’s ServiceNow Accelerators and Innovations
Tailored solutions to accelerate, enhance, and simplify your ServiceNow journey.
Right Start – ITSM
Jade offers a Right Start approach to ITSM adoption. With this, clients can begin to return their investment in ServiceNow through the rapid implementation of:
- Service Portal
- Request Management
- Incident Management
- Problem Management
- Change Management
- Knowledge Management
Right Start – CSM
Jade’s Right Start approach for CSM enables accelerated adoption and ROI by quickly implementing:
- Case Management
- Agent Workspace
- Knowledge Management
- Customer Service Portal
- Virtual Agent
- Configuration Management
Right Start – HRSD
Accelerate HRSD adoption and optimize employee service experiences with fast-track implementation of:
- HR Case Management
- Knowledge Management
- HR Services
- Employee Service Center
- Agent Workspace
ServiceNow Upgrades & Health Scan
Ensure platform stability and modernization with structured upgrade services and platform health scans. This includes:
- Upgrade Assessment
- Customization Review
- Health Scan (performance tuning, code quality, security, data integrity)
- Test Automation Validation
- Upgrade Planning
- Post-upgrade Support
Platform Data Migration Capabilities
Jade offers high-quality data migration services to bring critical data into your ServiceNow instance with accuracy and structure:
- Supports all data sources and migration rules
- Ensures integrity, structure, and confidence in your instance
- Handles migrations between two ServiceNow instances or third-party tools
ServiceNow NowAssist (GenAI) Right Start
Jade offers high-quality data migration services to bring critical data into your ServiceNow instance with accuracy and structure:
- HRSD
- ITSM
- CSM
- FSM
- Creator
What Sets Us Apart
At Jade Global, we take a practical, value-focused approach built on real-world needs and deep ServiceNow expertise:

Customer-Obsessed, Value-Driven
We're focused on building solutions that create impact, not overhead. Every engagement is designed to deliver measurable value without overengineering or overspending.

ServiceNow and Beyond
While our ServiceNow expertise runs deep, we bring a broader systems view. From IT to business operations, we ensure your ecosystem works together seamlessly and strategically.

Built for the Mid-Market
We understand the pace, constraints, and ambitions of mid-sized organizations. Our solutions are tailored to fit where you are today, with the flexibility to scale as your business evolves.

End-to-End Managed Services
As a certified MSP partner, we help reduce cost and complexity through ongoing support, platform optimization, and strategic guidance so your team can stay focused on bigger priorities.



