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Reassuring Your ROAI (Return on AI) with AI-Accelerated ServiceNow Transformation
ServiceNow is evolving quickly, and AI is reshaping how CRM, service, and operations come together. But keeping pace isn’t always simple. With new capabilities, integration demands, and rising expectations, moving forward without adding complexity takes the right strategy and execution model.
For over 12 years, more than 150 businesses have trusted Jade Global to help them get more from their ServiceNow investments. Our team combines a dedicated CRM Center of Excellence, enterprise-wide platform expertise, and AI-driven accelerators designed to deliver faster outcomes while integrating seamlessly with your existing technology ecosystem.
Meet us at Jade Global’s Booth #4756 at Knowledge 2026 to explore how we can support you with:
- CRM Center of Excellence
- Customer Service Management (CSM)
- Configure, Price, Quote (CPQ)
- Sales Order Management (SOM)
- AI governance and structured AI enablement
- Integration expertise across Boomi and Salesforce
- Specialized ServiceNow expertise across CSM, CRM, ITSM, ITOM, ITAM, HRSD, and HCLS
- Blended onshore-nearshore-offshore model to move with speed and precision without stretching budgets or overcomplicating the process.
- Award-winning innovation across enterprise platforms
Register for Your Free Assessment
Our ServiceNow Track Record You Can Count On
12+
Years
150+
Clients
250+
Certifications
4.83
CSAT Rating
Join Jade Global's Exclusive Happy Hour
Wednesday, May 6, 2026, 5 - 7 PM
The Venetian Convention and Expo Center, Las Vegas
Industries



Jade Global’s ServiceNow Accelerators and Innovations
Tailored solutions to accelerate, enhance, and simplify your ServiceNow journey.
Right Start – ITSM
Jade offers a Right Start approach to ITSM adoption. With this, clients can begin to return their investment in ServiceNow through the rapid implementation of:
- Service Portal
- Request Management
- Incident Management
- Problem Management
- Change Management
- Knowledge Management
Right Start – CSM
Jade’s Right Start approach for CSM enables accelerated adoption and ROI by quickly implementing:
- Case Management
- Agent Workspace
- Knowledge Management
- Customer Service Portal
- Virtual Agent
- Configuration Management
Right Start – HRSD
Accelerate HRSD adoption and optimize employee service experiences with fast-track implementation of:
- HR Case Management
- Knowledge Management
- HR Services
- Employee Service Center
- Agent Workspace
ServiceNow Upgrades & Health Scan
Ensure platform stability and modernization with structured upgrade services and platform health scans. This includes:
- Upgrade Assessment
- Customization Review
- Health Scan (performance tuning, code quality, security, data integrity)
- Test Automation Validation
- Upgrade Planning
- Post-upgrade Support
Platform Data Migration Capabilities
Jade offers high-quality data migration services to bring critical data into your ServiceNow instance with accuracy and structure:
- Supports all data sources and migration rules
- Ensures integrity, structure, and confidence in your instance
- Handles migrations between two ServiceNow instances or third-party tools
ServiceNow NowAssist (GenAI) Right Start
Jade offers high-quality data migration services to bring critical data into your ServiceNow instance with accuracy and structure:
- HRSD
- ITSM
- CSM
- FSM
- Creator
CRM Assessment
Gain a clear understanding of your CRM ecosystem with a structured assessment of data, workflows, processes, integrations, and operational gaps. This includes:
- Strategy: Leadership alignment and governance.
- Logic: Data and cutover methodology assessment.
- Journey: Phased, five-stage maturity roadmap.
- Validation: Post-assessment value checklist.
- Goal: Autonomous, proactive enterprise operations.
ServiceNow Managed Services
Maximize the value of your ServiceNow investment with structured managed services designed to ensure stability, performance, and continuous platform improvement. This includes:
- ServiceNow Center Of Excellence
- 24/7 Comprehensive Global platform Support:
- Flexible Delivery: Right-shore model tailored to your business requirements
- Strategic consulting & advisory services
- Platform optimization and performance
- Custom developmentand integration services.
CRM Accelerators
Simplify and automate the end-to-end CRM data migration process with structured accelerators designed to reduce risk, validate data integrity, and identify potential gaps before migration begins. This includes:
- Assessment Engine
- Validation Logic
- Evaluates and Migrates Product Catalog items
- Ensures product and service data aligns to post migration workflows
- Migrates key business objects such as Accounts, Contacts, Contracts, Product Model and Leads
What Sets Us Apart
At Jade Global, we take a practical, value-focused approach built on real-world needs and deep ServiceNow expertise:

Customer-Obsessed, Value-Driven
We're focused on building solutions that create impact, not overhead. With AI-driven accelerators and governance frameworks embedded into our approach, every engagement is structured to deliver value faster and scale with confidence.

AI-Enabled ServiceNow Expertise
Our ServiceNow capabilities are strengthened by years of enterprise AI innovation. From CRM and revenue workflows to IT and employee operations, we apply AI thoughtfully, ensuring it is governed, integrated, and aligned with business outcomes.

ServiceNow and Beyond
We go beyond standalone implementation. With strong Salesforce and Boomi integration expertise, we connect ServiceNow seamlessly to your broader technology ecosystem, unifying customer, operational, and revenue workflows.

Built for Growth
We understand the pace and complexity of growing organizations. Our solutions are designed to meet you where you are, while preparing your platform for AI-led expansion and long-term scalability.

End-to-End Managed Services
As a certified MSP partner, we provide ongoing optimization, AI enablement support, and platform governance so your ServiceNow investment continues to evolve and deliver measurable results.
Meet Our ServiceNow Experts

Kent Moddelmog
VP and Service Line Leader

Kedar Shinde
Senior Director - Strategic Account Executive, Strategic Sales

Brandi Chandler
Senior Principal Consultant, ServiceNow, Jade Global

Michelle Dillon
Marketing Lead Specialist



