Advanced Service Cloud

Operationalize Customer Success and Service Productivity with Jade Global

Salesforce Service Cloud enables high growth and mid-market organizations to participate in customer success experiences that were previously the domain of large enterprises. Organizations can support internal success with features like milestones, entitlements, service contracts, Macros, Help Center, and other tools that allow teams to be more productive for key metrics like ‘first touch resolution’ and lessen ‘average time to resolution.’ For organizations that are customer centric, the experience for both internal and external customers is better than ever. Integral features like Lightning Voice, Lightning App Builder, Lightning Snap-Ins and refreshed desktop and web conference integration are powerful drivers to build a customer obsessed culture. The Lightning platform connects fragmented applications into a single, connected experience. The Service Console provides command central; it requires less scrolling, fewer clicks and leads to more customer success! 

If your organization has begun or wants to embark on the customer delight journey and achieve a customer obsessed culture, we can help. Our experience and success stories share more insight into best practices, solution design and help you transition to modern customer success. 

Why Work with Jade for Field Service Lightning?

Jade Global is a 97%+ CSAT rated Salesforce Crest Partner. We follow a bespoke methodology to implement Lightning Service Cloud capabilities and our consultants ease the transition to modern CRM.

  • Intelligent Readiness An assessment of your Salesforce ecosystem to provide insights and a gap analysis for advancing internal success.
  • Custom Components A strategy devised to maximize Lightning’s out-of-the-box features and create custom components for high impact activities.
  • Rapid Prototype An experience based upon a strong understanding of the gap between the classic Salesforce and the new Lightning Service Cloud, Einstein AI and Field Service Lightning.
  • Knowledge Sharing A significant upgrade for customer success teams with faster adoption across Lightning knowledge, topics and recommendations.

Insights

Jade Global’s latest solutions, success stories, and visions for the future. Explore our insights to discover trends, capabilities, and industry approaches that will transform your business and deliver a fresh perspective.

How Can We Help You?

Jade Global’s latest solutions, success stories, and visions for the future. Explore our insights to discover trends, capabilities, and industry approaches that will transform your business and deliver a fresh perspective.