Scale your workforce to handle any business use case with Agentforce autonomous AI agents effortlessly integrated into your operations.
67% of customers face delays in finding instant resolutions through traditional service channels. This is mainly because 66% of service representatives are tied up with non-customer-facing tasks, such as administrative work and manual data entry, leaving little time to address customer needs promptly.
The good news is that 85% of customer service representatives who use AI say it saves them time. Salesforce Agentforce brings together Humans, AI, Data, and Actions to transform customer service. At Jade Global, we're helping businesses like yours harness the power of Agentforce by building AI-powered agents that work seamlessly alongside your team. We guide you in understanding the ROI, crafting a tailored strategy, connecting data, and implementing customized Agents to meet your unique business needs. Unlock new horizons of operational efficiency with us.
Jade Global as a Salesforce Summit Partner
100+
Clients
900+
Certifications
400+
Projects
350+
Associates
~4.9/5
CSAT Rating with Salesforce
20+
Prebuilt Solutions & Accelerators
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Salesforce Agentforce Services
Agentforce Implementation
Seamlessly get started with Agentforce to empower your workforce to handle complex tasks and streamline operations across systems.
Agentforce Customization
Elevate your Agentforce experience with jade, designing advanced, tailored agents aligned with your business goals.
Third-Party Integration
Integrate Agentforce into your AI ecosystem to optimize processes and drive strategic business outcomes.
Salesforce Integration
Ensure Agentforce integrates seamlessly with Einstein, Data Cloud, and other Salesforce tools your business uses.
Agentforce Training
Achieve smooth adoption with customized training delivered by certified Salesforce specialists at Jade Global.
Performance Analytics
Develop custom dashboards and reporting tools to monitor agent performance and gain actionable insights for continuous optimization.
Governance and Compliance
Implement governance and compliance measures to ensure Agentforce aligns with policies and regulatory standards while maintaining customer trust.
Three Steps to Salesforce Agentforce Implementation
Discovery
Understand your business challenges and goals as you explore how Salesforce Agentforce can align with your operations to deliver effective solutions.
Deploy
Configure and deploy Salesforce Agentforce while integrating it seamlessly into your daily tasks to enhance efficiency and business insights.
Support
Offer continued support post-launch, ensuring sustained results and ongoing improvements to operational efficiency.
Agentforce Use Cases
Agentforce for Sales can be an additional aid to your sales representatives, enabling them to sell more efficiently, send personalized emails, and access customer history and preferences. Don't leave your sales reps to figure out everything on their own when they can leverage AI to scale your sales organization’s growth in ways not limited to a few listed below:
- Agentforce Sales Coach: deal-specific, tailored feedback for a perfect sales pitch, role plays to handle negotiation, practice pitching, and resolve objections
- Agentforce for Sales Development: Nurture Leads, Schedule meetings, data-backed insights into lead behaviour and their preferences
A successful metric for a customer-centric service organization is efficiently addressing customer queries with prompt solutions and without longer waiting periods! What if an AI agent can do that for you and reduce your agents’ workload by efficiently managing the customer queries? Agentforce for Service excels in this area, and the following are a few use cases where it is particularly beneficial and can be tailored to meet the specific needs of each business.
- Account Management: Get customer details, Reset Passwords, Update Customer Info
- Case Management: Create Cases, Update & track status of the case, Fetch Cases
- Order Inquiries: Track Order Status, Cancel Order, Schedule/Alter delivery times
- Escalations: Route Cases
- Generic FAQs: Answer questions about products, policies with Knowledge
Agentforce can be highly beneficial for the Healthcare sector, as it can address and retrieve required information using Einstein’s Trust Layer, ensuring that sensitive data is not breached and that data is protected. Below are some use cases:
- Retrieve patient history
- Create and update patient summary records
- Allot appointment Time slots & finalize appointments
- Confirm Patient Identity
- Doctor Recommendations History
Salesforce Leadership at Jade
Abhijeet Baneka
Associate Vice President Enterprise Cloud Apps - Salesforce
Insights
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