Shared service centers have emerged as a strategic solution for corporates to streamline back-office operations, enabling them to improve performance, enhance scalability, and drive digital transformation.

In the early 80s, industries recognized that consolidating and centralizing administrative processes, such as Payroll, could help control operational costs. As a result, shared service centers (SSCs) emerged as a strategic initiative for large corporations, aiming to improve process efficiency, enable technology, and reduce costs.

As SSCs evolve, they have become essential to many organizations, allowing businesses to streamline operations and achieve cost savings.

Businesses should consider the implementation of SSCs as part of their strategic initiatives to achieve operational efficiency and cost savings.

Increasing market demand and complex products and service offerings pose many challenges to shared services.

  • Adoption of new processes to be taken care of by the SSC
  • Shortage of skilled resources for new hire
  • Re-skilling/Cross-skilling human resources and required lead-time
  • Continuous cost reduction while zero-tolerance for deterioration in services to customers
  • Maintain a high degree of compliance