Insurance Digital Transformation Case Study - Jade Global

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Industry: Insurance / Nonprofits

Key Technologies/Platforms: Blazor Server, .NET 6, Entity Framework Core, Majesco APIs, Boomi, Angular, C#, WebAPI, SQL Server, AES Encryption

 

Business Requirements

The client needed an approach that could:

  • Replace end-of-life applications with a modern, scalable architecture.
  • Improve connectivity between Majesco, enterprise systems, and commercial banks.
  • Introduce insurance workflow automation solutions across multiple departments.
  • Reduce manual steps while keeping transactions accurate and reliable.
  • Split incoming funds between affiliates based on the relevant claim or policy type.
  • Keep sensitive information secure when it passes from one system to another.
  • Make it easier to add new integrations as business needs change.

Business Challenges

The clientʼs digital transformation in insurance required addressing aging applications, manual processes, integration gaps, and a tight implementation timeline.

  • Legacy Technology Limitations: Existing platforms were approaching end of life with limited support, making legacy system modernization essential to support current operations and future requirements.
  • Limited Workflow Management: The out-of-the-box Majesco PAS setup lacked the structured workflows needed to manage approvals across different departments and systems.
  • High Manual Effort: Several transaction and approval steps required manual intervention, increasing processing costs, slowing operations, and raising the risk of data loss.
  • Disconnected Systems: The client needed more reliable connectivity between core insurance applications, downstream systems, and commercial banks to improve transaction stability.

Our Approach and Solutions

Jade Global helped the client advance its digital transformation in insurance with a new application and integration setup that worked with its existing systems and reduced manual effort in key processes.

  • End-to-End PWA Development: The new Progressive Web Application was built using Angular, .NET 6, C#, and WebAPI, giving the client a scalable application that could work alongside its legacy environment.
  • Boomi Integration Middleware: A Boomi middleware layer connected Majesco with banking and other enterprise systems. An API Gateway handled authentication across the different source systems.
  • Insurance Workflow Automation: Data that previously had to be handled manually could now move between systems automatically. The workflow captured, mapped, and transferred information through each stage of the process.
  • Reporting and Data Visibility: The reporting experience was simplified to give teams a clearer view of loss and gain parameters and make the underlying data easier to use.

Impact and Business Benefits

  • 35% Higher Productivity: Improved operational productivity within the first month of deployment compared with the legacy workflow.
  • 40% Lower Maintenance Costs: Reduced ongoing system maintenance costs with a modernized, self-healing enterprise application architecture.
  • 30% Less Manual Work: Automated transaction and approval workflows reduced dependence on manual processing.
  • Zero Data Loss: Achieved automated data migration with zero loss of critical policy and claim records.
  • Greater Scalability: Established a flexible architecture that can support new integrations and changing insurance requirements.

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