How Jade Global Improved NetSuite Backoffice Operations for One of the Most Profitable Online Outdoor Gear Retailers in US

How Jade Global Improved NetSuite Backoffice Operations for One of the Most Profitable Online Outdoor Gear Retailers in US

About the client

The client is an online retailer for recreational equipment and gear. The company was born from a love of gear and a passion for exploring the mountains. You’ll find the highest-performance outdoor gear as well as clothing and expert-level gear knowledge. It is camping, trail running, mountain biking, alpine and Nordic skiing, mountaineering, backpacking and more—all under one roof.

Industry: Retail

IT Landscape

  • Online Retail Commerce powered by custom order orchestrator
  • Backoffice System – NetSuite
  • Logistics and Supply Chain – SPsCommerce, NetSuite
  • Avalara Tax
  • Ecommerce Integrations B2B – Amazon, north face etc.
  • AWS infrastructure to support Ecommerce Platform

Business Requirements

An online retailer operating in multiple cities with diverse product and logistics needs approached Jade Global for NetSuite support. The company was facing challenges managing the inventory and shipments from various fulfillment centers. In addition, their current NetSuite implementation was facing issues with inventory management between the suppliers, warehouse management to maintain costs and planning for surge during peak seasons, complex supply chain issues, delays in customer fulfillment leading to loss in business and payment process not tightly integrated with various sources such as Gift card, PayPal, Stripe, and other online means. Overall day to day support operations were not efficient. They also required extensive development work to enhance the overall functionality of their system.