A global IT leader eliminates 100% human errors with Jade Global’s Intelligent Automation COE

A global IT leader eliminates 100% human errors with Jade Global’s Intelligent Automation COE

Upgrading operational efficiency and reducing costs are constant requirements for businesses, as they strive to retain market dominance. Here's how Jade Global helped a global IT leader achieve the same through an Intelligent Automation Center of Excellence.

About the Client:

Riverbed is an American company providing IT services and solutions across the globe, and they are headquartered in San Francisco. The company was formed in 2002. Riverbed provides a variety of services that include Network Visibility, end-user experience management, network performance monitoring, application performance management wide area networks, etc.

Client:

Riverbed

Industry:

Hi-tech

Business Requirements

Riverbed required a system where they could validate Rosetta net EDI transactions. Along with validating list price for new SKUs in Product Master, Oracle, CPQ, and Partner Outbound API. They also wanted to route the service request to the correct IT support group and smoke test of Prod instance during each production release.

  • Validate Partner Rosetta Net EDI Transactions
  • Validate List price for New SKUs in Product Master, Oracle, CPQ, and Partner Outbound API
  • Routing of a service request to the correct IT support group
  • Smoke testing of Prod instance during each production release