How Salesforce Service Cloud Voice can Supercharge Agent Productivity and Provide Excellent Customer Service | jadeglobal

How Salesforce Service Cloud Voice can Supercharge Agent Productivity and Provide Excellent Customer Service

When it comes to managing and delighting customers, nothing is more crucial than a great conversation. However, delivering exceptional customer experiences over the phone has never been easy and has service leaders and call centre executives constantly struggling to come up with strategies to keep them hooked.

Here’s where Salesforce Service Cloud Voice comes in!

Watch Jade Global’s on-demand Salesforce Webinar, where our Speaker, Rajaraman Anandha Krishnan, SME, and Salesforce Expert unlocks the magic of Service Cloud Voice and know how it empowers agents with tools to help them focus on customers by providing Omni-Channel visibility and shorten call times with fewer clicks and less manual entry and wrap-up tasks.

The Salesforce Webinar Highlights:

  • High level overview about Salesforce Service Cloud
  • Overview about Salesforce Digital Engagement
  • Introduction to Service Cloud Voice
  • Demo: How to set up Service Cloud Voice with Amazon Connect in Salesforce