Jade Global’s Custom Solution leveraging ServiceNow and automation for robust ticketing

Overview

Leveraging ServiceNow product features to build a Custom Solution to submit & address tickets, automating processes, providing great user experience & more visibility into key data across the enterprise for a Silicon Valley-based supplier of high-performance electronic components used in high-voltage power-conversion systems.

About the Client

Power Integrations is a Silicon Valley-based supplier of high-performance electronic components used in high-voltage power-conversion systems. Their integrated circuits and diodes enable compact, energy-efficient AC-DC power supplies for a vast range of electronic products, including mobile devices, TVs, PCs, appliances, smart utility meters, and LED lights.

Their IGBT drivers enhance the efficiency, reliability, and cost of high-power applications such as industrial motor drives, solar and wind energy systems, electric vehicles, and high-voltage DC transmission.

The Challenges

  • Requirements kept changing in every other meeting discussion
  • The design phase and sign off got delayed because requirements finalization took more time than expected
  • OOTB functionality did not meet their business requirements
  • The unwillingness of the customer to use ServiceNow provided both incident and request structure
  • Highly complex and customized development
  • Stringent project timelines to meet the deployment deadline