Industry: Industrial Technology Manufacturer

About the Client

Our client is a US-based technology leader in delivering high-performance, market-driven photonic innovations to meet their customers' lighting, optronic detection, and optical technology requirements worldwide.

Serving a vast array of applications across automotive, consumer products, defense, aerospace, industrial, medical, safety and security, and other science sectors, our client wants to bring a transformative change for businesses across sectors.


  • Varied end-system integration is required to enable customer synchronization
  • SAP BAPI (Business Application Programming Interface) is a standard interface. Complexity related to SAP BAPI interfaces
  • Complex customization required for BAPI
  • Distribution of resources to handle customer data and their sales order
  • No reference / previous Integration platform in place

Streamlining Business Processes

A centralized 360-degree client view on Salesforce will benefit both their sales and client servicing, teams. As part of Boomi implementation, our client was looking to integrate 3 SAP Instances,1 SAP S/4 HANA, and 1 Microsoft Dynamics AX Instance, with Salesforce to provide a real-time data sync for orders and customer master data. Performing this will streamline the business processes.

The Business Benefits

  • Customer service, which is the face of any business, had been improved because of the seamless reduction of manual work
  • Elimination of the manual process of customer data synchronization had saved a lot of time and effort.
  • Streamlined automated Customer and Sales Order data feeding in ERP System
  • Faster and cost-effective, and low-maintenance platform

Building a solution to Enable Data Synchronization Between Different End-Systems

  • The Boomi integration process had been successfully implemented for the entire cycle of Customer Data and Sales Order creation.
  • From product launch to revenue recognition, processing daily bulk of invoice feeds from third-party channels has been automated, giving the business a user-visibility of real-time product performance to refine their strategy.