In prior years, your financial analysts loaded Hyperion on a single machine, under their desk or in the closet, and supported it themselves. Today with increased Hyperion functions and features to support your growing business, IT departments have added Hyperion to the enterprise application portfolio and at the same time taken on the application support. Now when you look for a managed services vendor, Hyperion needs to be included. Jade Global offers Hyperion support with global time zone coverage that mitigates the risk of single point of failure. Choose one of our flexible coverage plans to purchase only the support you need. You can leverage our effective Life Cycle Management (LCM) migrations for Test instances to avoid unforeseen issues. We provide you special period-end support, level 1 support and level 2 support along with low cost offshore shared support model.
The challenge of adapting to evolving technologies coupled with rising cost and limited scalability restrict organizations to spend essential time on product enhancement. IT teams are under constant pressure to deliver efficient output within the deadline; hence, it leaves little scope for newer ideas and innovation. A trusted support provider offers you the necessary time to innovate through improvement in the overall business operations and flexibility. Jade Global offers comprehensive IT Support solutions designed to help CIOs build next generation IT organizations. Through our complete managed services, CIOs are not preoccupied with IT support issues, so they can focus on business enablers through innovative IT solutions. Jade Global Managed Services have helped many of our clients experience up to a 40% reduction in support costs while improving their customer satisfaction ratings by 25% in just one year.
Our clients leverage our expertise in ITIL process framework to create a more efficient business operations. Our support methodology is based on continuous improvement and feedback, incorporating a preventative, corrective and adaptive approach to support operations allowing the IT organizations to become more efficient, leading to better customer support.